Customer Care General Manager

JUDITH MARTI

Miami, FL ***** 239-***-**** *************@*****.***

SUMMARY

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

SKILLS

Cross-Functional Team

Management

Performance Improvements

Supervision and Training

Sales Team Development

Administrative Management

Performance Assessment

EXPERIENCE

08/2018 to Current General Manager

Soft Surroundings Miami, FL

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

Analyzed quarterly sales statistics and prepared analyses for corporate management.

09/2007 to 08/2018 General Manager

Chico's FAS Miami, FL

Designed sales and service strategies to improve revenue and retention. Built and maintained loyal, long-term customer relationships through effective account management.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Tracked monthly sales to generate reports for business development planning.

Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data. Trained employees on company procedures and worksite safety. Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

EDUCATION AND TRAINING

05/1990 BBA: Business Administration And Management Montclair State University Montclair, NJ

LANGUAGES

Spanish:

Professional

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