Data Entry Customer Service
Resume:
Elaine Behrens
I would like to show how my qualities can benefit your company!
Cedar Rapids, IA 52404
*************@***.***
1. I am a person who strives to make whatever is set before me to do, to complete to perfection. I am organized and very detail-oriented. I also pay close attention to punctuation and spelling. Answering phones is an art. The person on the other end can sense the mood you are in. Answer it with a smile. It is important to share ideas, but also to be able to work on your own to prove your own character. The way you dress is also an important factor. I want to look my best to show that I have confidence in myself to master anything.
2. I excelled in English and grammar. I love to edit things when I am reading them. I am proficient in 10-key adding machine operation, cash handling, POS, answering phones, among other things. 3. I stepped away from the career world to help my teenage son finish high school. He was struggling to keep his head in the game and it was more important for me to help him get his diploma. After a few years of being a stay-at-home mom again, I am ready to pursue a career again. I am ready to put myself in the best possible place I feel can help me be a better person and I can make their company a better place where customer's are proud to do business and want to come back. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ohnward Bank and Trust
March 2018 to August 2018
1. Handle customer's deposits and withdrawals.
2. Answer telephone and transfer calls to appropriate people. 3. Maintain cash drawer.
4. Verify money for vault and other tellers.
5. Assist customers with various other transactions. Checker
Hy-Vee Food Store
February 2014 to March 2018
Pay Station Checker
1. Check out customers
2. Assist with sacking, if necessary
3. Make sure dining area is clean
4. Fill pop machine and napkin holders
Crossing Guard
Wilson and Grant Schools
2011 to 2014
1. Assist children across street safely.
Para Educator
Wilson and Grant Schools
2012 to 2013
1. Assist 2nd grade teachers with students in reading and math. 2. Assist teachers by making copies of worksheets, correcting papers and other various duties.
3. Lunch and recess duties
Clerk
Randall's Grocery Store
1988 to 1990
1. Assisted customers in bakery
2. Packaged bakery goods in packages
3. Sacked groceries
Teller
First Trust and Savings Bank
1981 to 1983
Maintain and balance cash drawer daily.
2. Assist customers with various transactions.
3. Verify money for vault and tellers.
4. Sold money orders and cashier's checks.
5. Cashed in savings bonds
6. Balanced the coin machine
7. Assisted in bookkeeping, when needed
Education
High school diploma
LaSalle High School
1981
Skills
• Bookkeeping
• Math
• Basic Math (10+ years)
• Cash Handling (10+ years)
• Typing (10+ years)
• POS (5 years)
• Microsoft Word (5 years)
• Computer Literacy (7 years)
• Accounts Payable (10+ years)
• English (10+ years)
• Sales
• 10 Key Data Entry (10+ years)
• Accounts Receivable
Certifications and Licenses
Paraeducator Certificate
August 2012 to August 2017
I received this by the State of Iowa Board of Educational Examiners. Assessments
Customer Service Skills — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Scheduling — Familiar
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Verbal communication — Proficient
May 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate