Medical Billing Customer Service
Resume:
RAMONA OZEE
*********@*****.***
OBJECTIVE
Highly organized and motivated Customer Service Associate with over 15 years in the Health Care Industry seeking a position with advancement and growth opportunities.
SKILLS
Microsoft Software
Avaya Phone Management
Knowledge of HIPAA and PHI regulations
Guiding Care
InfoNet
EPIC
EXPERIENCE
GLOBAL HEALTH IT: CHOC CHILDREN’S HOSPITAL
AUGUST 2022 – SEPTEMBER 2022
Processing authorizations on insurance portals
Verifies CPT codes
Tracking, documenting, & obtaining insurance information
Coordinating referrals
Providing authorization status to providers
JUDGE GROUP: CALOPTIMA
FEBRUARY 2022 – JULY 2022
Processes authorizations through fax folders and COLA’s
Verifies CPT codes through Medi-Cal websites
Processes and mails letters
MAGELLAN HEALTH SERVICES
DECEMBER 2005 – FEBRUARY 2022
Handles customer service calls
Initiates prior authorizations for radiology, surgery, pain injections, and therapy
Attaches clinical faxes to patient’s records
Researches authorization status for providers and patients
EDUCATION
MEDICAL BILLING AND CODING CERTIFICATE
Maricopa Skill Center—Phoenix, Arizona
2003
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