Desktop Support Technician

CONTACT

Address : Bellevue, NE *****

Phone : 402-***-****

Email :

*****@*****.********.***

SKILLS

• Programming with python

• Programming with Java

• Hardware and Software Repair

System Performance

Assessment

•

Verbal and Written

Communication

•

Troubleshooting Network

Issues

•

• Computer Diagnostics

• Microsoft Windows and Office

• Error Detection

• Desktop support

LANGUAGES

French

Native or Bilingual

EDUCATION

Bachelor of Science : Computer Science And Networking, Expected in 01/2024

Bellevue University - Bellevue, NE

Bachelor of Science : Cyber Security, Expected in 05/2023 Bellevue University - Bellevue, NE

PROFESSIONAL SUMMARY

Attentive Desktop Support Technician with correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. WORK HISTORY

Workstation Technician, 06/2021 to Current

Bellevue University - Bellevue, United States

Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.

•

Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

•

Obtained and evaluated information about new systems, peripherals and software technology.

•

Worked with various systems, software and peripherals and various types of games.

•

Configured hardware, devices and software to set up work stations for employees.

•

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

•

ÉDOUARDO-RISCH BYLL

Installed, modified and repaired software and hardware to resolve technical issues.

•

Contact this candidate