Customer Service Representative

MARK VERA Boynton Beach, FL

561-***-**** **********@*****.***

CUSTOMER SERVICE REPRESENTATIVE, offering 10+ years’ experience in the Auto Dealership and Repair Industry specializing in analyzation and assessment of auto repair parts to exceed sales and customer service initiatives. Known a subject matter expert in providing superior customer service to clients and industry professionals.

SUMMARY OF ABILITY

Effective Communication

Needs Assessment

Research Analyzation

Efficient Multitasker

Document Preparation and Processing

Collaboration with Industry Professionals

Product Knowledge

Leads Tracking

Appointment Scheduling

Industry Automobile Knowledge

EMPLOYMENT HISTORY

Al Packer Automotive, West Palm Beach, FL 03/2007 – 03/2022

Automotive Service Advisor

Responded to all customer inquiries efficiently and thoroughly answered questions and concerns in a professional manner

Greeted customers and attentively understood issues with car and provided proper answers

Explained customer issues in a detailed manner to the assigned mechanic

Maintained customer areas in a neat and tidy manner removing safety hazards, soiled items and trash as needed

Shared best practices for sales and customer service with team members to help improve store’s efficiency

Maintained industry skills and quickly learned new skills and applied them to daily assignments, improving efficiency and productivity

Educated customers in understanding the cost implications of repair

Provided repair options and information on parts available and spare parts that may be needed

Advise customers if a repair would be better or exchanging the car would be more beneficial

Maintained records of service and repair schedules in order to monitor a smooth flow of work and timely deliveries

EDUCATION AND CERTIFICATION

High School Diploma – North High School, Youngstown, Ohio

Master Certification – Toyota, Nissan, Volkswagen, and Ford

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