Party Hostess, Customer Service, Sales Agent, Server, Trainer

Abriana Balthazar *********@*******.***

Houston,Tx 77068 Contact Number: 832-***-****

PROFESSIONAL SUMMARY

To obtain a challenging and professional position that will allow me to utilize my skills, while offering opportunities for growth and development. Customer service representative with 3 years of experience in telephone customer service, including sales, bookings, and customer care. Very dependable and dedicated to give clients the experience they will recommend and brag about.

SKILLS

Quality assurance

Multitasking

Detail-Oriented

Fast Learner

Clear Communication Skills

Time-Management Skills

Patience

Strong Organizational Skills

Service promotion

Itinerary planning

Reservation management

Scheduling

EXPERIENCE

American Express: Travel Booking Agent Killeen, Tx Dec/2016-2018

Provided service to customers in a busy travel agency, booked flight reservations, cruises, tours, hotels and car rentals.

Demonstrated consistent ability to close sales and achieve high productivity.

Demonstrated exceptional organizational skills with ability to multi-task.

Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.

Protected company and customer data by following information policies.

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Met customer travel needs by matching services with personal preferences and requirements.

Boosted sales by promoting destinations, packages and travel services.

Assisted mobility-challenged passengers with access to wheelchair's and boarding guidance.

Conversed with customers to evaluate travel needs and preferences.

Twin Peaks: Hostess Harker Heights,Tx July/2016-Dec/2016

Monitored dining rooms for seating availability, service, and occupancy limitations.

Handled customer payments, tracking orders and processing transactions with high accuracy.

Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction.

Promoted specialties to customers through prepared talks at time of seating.

Took reservations and entered into [Software] reservations system.

Monitored dining room and guest flow to maximize table usage and minimize customer wait times.

Moved and arranged tables, chairs, and settings for groups with special needs or large numbers.

Checked menus for cleanliness and proper presentation.

Verified table cleanliness and tableware settings before seating guests.

Received consistent recognition for efficient dining room management.

Memorized and promoted menu items, daily specials, and drink options.

Maintained seating charts for optimal station rotations.

Chuck E. Cheese: Party Hostess Killeen, Tx Aug/2015-July/2016

Handled every aspect of guests' special events, including coordinating food, drinks, and entertainment.

Manage in person and telephone guest inquiries, customer service requests, and reservation bookings for parties.

Maintained a safe, fun, and clean environment for the guests.

Implemented the kid check system to make sure that all guest leave with the children they came in with.

Boosted revenue with skilled promotion of food and beverage refreshments.

Processed payments and maintained detailed attendance and sales records.

Sold and served refreshments to customers.

Provided information about facilities, entertainment options, and rules and regulations.

Maintained clean, safe, and presentable party rooms with diligent attention to spills, trash, and used dishes.

Bombshells: Host/Server Houston, Tx Jan/2019-Mar/2020

Processed payments as credit card transactions, gift cards, or cash transactions.

Memorized menu additions, changes, and limited offerings.

Coordinated table assignments and arranged tables for groups.

Delivered food and beverages quickly to customers.

Explained details of new menu items, seasonal, and daily specials.

Reconciled cash tills in kitchen and bar areas as part of closing duties.

Followed safety, sanitization, and food handling guidelines.

Entered orders into computer system to coordinate with kitchen staff.

Supported bussers with table-cleaning during high-volume shifts.

Managed customer expectations, communicating realistic food preparation times and opinions on menu items.

Satisfied customers with fast, friendly and knowledgeable support.

Enhanced team efficiency with well-stocked stations and efficient side work.

Kept food service and preparation areas clean and neat.

Achieved sales quotas through consistently promoting high-profit items and daily specials.

Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.

Minimized complaints by keeping drinks full and delivering correct orders.

Increased bill totals by suggesting drinks, desserts and other add-on purchases.

Supported team consistently, helping with hostess, food delivery and bussing needs.

Alorica Call Center: Sales Associate Austin, Tx Dec/2017

Located items for customers by checking sister stores and online options.

Helped customers navigate store, complete sales and process returns.

Worked independently but within a team environment.

Resolved customer concerns using strong communication and conflict management skills.

Explained promotions and special offers to customers.

Assisted with receiving, pricing and merchandising.

Handled stressful situations professionally and multitasked with ease.

Contacted customers to finalize sales and service transactions.

Maintained a calm demeanor and managed issues professionally and according to company standards.

Boosted sales by building attractive displays and merchandising products.

EDUCATION

Ellison High School

High School Diploma May 2015

Central Texas College January 2017

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