Customer Service Class B

DONAVAN CREWS

*** **** ******, *** *** Oakland, California 94612 · 510-***-****

************@*****.***

18+ years within Transit Operations. An experienced Senior Transportation Supervisor with a demonstrated history in customer service, safety operations, transportation planning, supervisory skills, and training. A professional that strives for customer safety & service excellence.

WORK EXPERIENCE

3/2022 TO PRESENT

SENIOR TRANSPORTATION SUPERVISOR

ALAMEDA CONTRA-COSTA COUNTY TRANSIT, OAKLAND, CA

Monitors the performance of Transportation Supervisors by reviewing daily reports, monitoring recorded radio communications, meeting with staff, and accompanying staff work assignments.

Meets with staff on an ongoing basis to discuss operational issues and provide updated information on District policies and procedures.

Trains Transportation Supervisors and Central Dispatchers on District policies and procedures, and on all relevant equipment and technology.

Investigates complaints from the public and/or District personnel, and takes appropriate action to resolve problems, including re-instructing staff and issuing discipline.

Meets with outside agencies and organization, including county and city governments to discuss special events and the coordination of emergency preparedness.

Meets with city and county government officials to discuss route changes, bus stop and shelter locations for fact finding purposes, and to provide recommendations for problem resolution.

Investigates major accidents and incidents, and makes determinations regarding causation, and reasonable-suspicion drug and alcohol testing.

Tracks the certification and licensing of assigned staff.

Redesigns work-related forms and updates the Supervisor/Central Dispatcher procedural manual.

Schedules department vehicles for maintenance.

Manages staff time requests and adjustments in the Kronos system.

6/2016 TO 3/2022

TRANSPORTATION SUPERVISOR

alameda contra-costa county transit, oakland, CA

Observe bus operator in-service performance on a daily-basis and document accordingly.

Account for personnel compliance with all safety rules, policies, and procedures in support of the company’s safety vision & goals.

Investigate accidents and incidents in company vehicle.

Ensure bus operator possesses the correct driving credentials upon in-service observation.

Maintain awareness of changes in motor vehicle laws disseminate conversation.

Interacts with passengers, motorists, and other members of the public to resolve issues involving district employees and/or equipment.

Ensure the bus operator dresses in company issued uniforms and fit for duty.

Assists in maintaining drug and alcohol substance log.

Attend all safety meetings.

Risk assessments of locations for safe pick-up and drop-off of passengers and vehicle maneuvers.

Give behind the wheel instruction to new bus operators/operators who need retraining.

6/2003-6/2016

BUS OPERATOR

Miami dade transit & public works, miami, fl

Interact with passengers/customer service duties/problem-solving.

Pick-up and drop-off passengers in a safe and timely manner.

Maintain safe driving habits.

Be a positive role model to new bus operators.

Driving and transporting passengers in Miami Dade Transit within assigned routes.

Training responsibility of new driver trainees/conducting evaluations of trainees.

Following the set policies and guidelines of Miami Dade Transit/documenting and reporting any irregularities.

Maintaining and adhering to the passenger safety guidelines while keeping a prompt schedule.

Conducting vehicle inspection prior to departing station/troubleshooting responsibilities.

EDUCATION

AUGUST 2016

MASTERS, PUBLIC ADMINISTRATION

strayer university, doral, fl

SKILLS

Customer Service

Counseling

Training

Supervisory/Management

Professional

Proficient in Microsoft Applications

CERTIFICATIONS

U.S. Department of Transportation

Transit Supervisor Certification Course Completion

Valid CDL Class B Passenger Awards

Transit Safety and Security Program (TSSP), Bus & Rail Operations

Public Transportation Safety Certification Training Program (PTSCTP), Bus & Rail Operation

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