Security Specialist Customer Service

Kenneth Lowe

Memphis, TN *****

**************@*****.*** - 901-***-****

To obtain a position as a Customer Service Manager WORK

WORK EXPERIENCE

Account Manager

Aarons's Sales and Lease - Memphis, TN - December 2014 to Present Aarons

Set goals and schedule weekly meetings with District Manager; Prioritize collection of hard accounts. Visit past due customers at residence and place of employment

• Review expired accounts and communicate with the customers to promote timely payments

• Maintain accurate records of past due account activity and daily activities

• Complete customer service calls in a timely manner as assigned

• Follow all policies and procedures and adhere to all standards Customer Pick-ups:

• Load and upload truck per policy to protect merchandise

• Pick-up merchandise from customer homes as assigned

- requires heavy lifting

• Keep assigned vehicle clean and maintained.

Account Manager

Rent A Center - Memphis, TN - December 2013 to June 2014 Set goals and schedule weekly meetings with District Manager; Prioritize collection of hard accounts. Visit past due customers at residence and place of employment

• Review expired accounts and communicate with the customers to promote timely payments

• Maintain accurate records of past due account activity and daily activities

• Complete customer service calls in a timely manner as assigned

• Follow all policies and procedures and adhere to all standards Customer Pick-ups:

• Load and upload truck per policy to protect merchandise

• Pick-up merchandise from customer homes as assigned

- requires heavy lifting

• Keep assigned vehicle clean and maintained

Security Officer

Black Lion Security LLP - April 2013 to April 2013 responsible for controlling access to various sites were I check ID's, conduct inspection of personnel by using a wand, x-ray machines I also secure government sites. Site Security Manager for Sears Distribution I

US Security Associates - October 2012 to October 2012 supervised 15 personnel in which our duties were Shipping and Receiving, inbound and outbound of trucks, dispatching trucks, inspections of trucks.

Day Shift Supervisor

Clarion Security - October 2011 to October 2012

for over 75 officers I conducted training for officers at the various client sites, reviewed CCTV tapes, conducted personnel inspections of officers, reviewed all paperwork from the various sites for accuracy, I conducted the scheduling and payroll, also conducted BI-weekly meetings with the clients, responsible for the upkeep of all company vehicles including golf carts.

Site Security Chief

Imperial Security - January 2011 to October 2011

for 2 different locations I supervised 25 Personnel in which our duties were Shipping and Receiving, inbound and outbound of trucks, dispatching trucks, inspections of trucks. Security Specialist/Quality Control Specialist for the Defense Intelligence Agency (DIA) E-Merging Technologies - Alexandria, VA - November 2008 to January 2011 Alexandria, Virginia

I served as a Security Specialist/Quality Control Specialist for the Defense Intelligence Agency (DIA). My primary responsibility is to make sure all polygraphs are handled in a timely and professional manner. Perform administrative functions, to include: answering telephones,writing reports and memos as directed, schedule examinations, distribute and disseminate information as defined by the QC manager. Accurately input data into databases such as, Joint Personnel Adjudication System (JPAS), Joint World Wide Intelligence Communications System (JWICS) and Credibility Assessment Management System (CAMS) and spreadsheet applications. The administrative professionals are responsible for interface with other administrative professionals as needed for the accomplishments of the mission. Administers Psychological evaluations.

Senior Security Consultant for the Federal Bureau of Investigations (FBI) Keane Federal Services - Alexandria, VA - August 2007 to November 2008 My primary responsibility is to ensure all personnel security matters are handled in a timely and professional manner. Other assigned duties include reviewing and evaluating personnel security investigations to determine suitability for employment and or eligibility for a security clearance in accordance with applicable regulations, executive orders, and agency guidelines. I am extremely proficient in preparing written summaries after receiving a completed investigative report that contains derogatory and mitigating information to be reviewed. I am responsible for preparing Notices of Proposed Action and Interrogatory letters to resolve suitability/security concerns. After compiling, reviewing, and assessing each personnel case file, I am responsible for making suitability/security recommendations to senior management for final review. Additionally, I am accountable for conducting personnel security quality control checks. While serving as the Area Account Manager for Boeing Pinkerton Government Services - Springfield, VA - February 2005 to August 2007 I managed 10 separate Boeing secured sites for over 170 personnel. My primary responsibilities included: scheduling of security officers, training of security officers, reviewing daily reports, payroll, conduct interviews, assign security escorts for non cleared personnel, conduct equipment inspections, and maintain Closed Circuit Television (CCTV) monitors.

Document Specialist

Pinkerton Government Services - Springfield, VA - December 2005 to June 2006 Flip through each page to verify that each page is separated, remove the binders from all bound books that are to be scanned using the electronic paper cutter, ensure that every document remains in the folder from which it came, ensure that all documents remain intact, separate all perforated pages on computer print-outs, verify scanner settings to coincide with the project and document requirements, scan documents into the system using the program designated for the project, perform Quality Control check of the scanned images, ensure the images are saved to the proper location with the proper naming convention, ensure that all separator pages have been captured by the barcode software, catalog all documents into a database. While serving as a Security Specialist

Pinkerton Government Services - Washington, DC - May 2005 to June 2005 for the U.S. Coast Guard, I was responsible for managing all aspects of personnel security. I conducted clearance Investigations, monitored construction sites, and coordinated all required security certifications associated with the Navy. Furthermore, I conducted weekly facility inspections, analyzed and evaluated internal/external security systems for accuracy, advised senior management on increased needs for security controls, and conducted unannounced inspections of contract security systems and contract guard services for specified buildings to assure contract compliance. Physical Security Specialist, Operations Center Manager Integrated Resource Technology - Alexandria, VA - December 2003 to February 2005 Site location: Ft Belvoir) Alexandria, Virginia

While working for Integrated Resource Technologies, I performed the duties of Physical Security Specialist, Operations Center Manager, and Access Control Supervisor. My daily responsibilities included: Assessing and recommending physical security needs to meet DOD mandates and provide security oversight of construction activities to assure compliance with DOD mandates. While working in this position, I managed over 50 personnel assigned to the security guard force. I coordinated TSCM activities, provided oversight of access, detection, and monitoring systems. I conducted preliminary inquiries of security incidents and recommended actions to preclude any possible reoccurrence. I managed the badge system processes for personnel security clearances. I coordinated construction upgrades on security systems, performed periodically tests alarms, and maintained all access control systems. I reviewed all Daily Activity Reports for accuracy each day. I maintained with 100% accuracy all access control keys and safe combinations. I was responsible for reviewing all daily Closed Circuit Television (CCTV) tapes for safety and security standards are met. Authored several security related Standard Operating Procedures (SOP) for the Missile Defense Agency and Defense Advanced Research Project Agency Operations Center facilities. Inspected and monitored all fire and security alarms for functionality and compliance. I maintained and updated all copies of floor plans, emergency exits, and evacuation routes for accuracy. Additionally, I inspected, analyzed, and evaluated all security systems for the agency. Performed preliminary internal and external analysis of needs for security controls. Developed standard security related procedures, using well-defined methods and practices from past experience; made recommendations for local process improvements and follows up as instructed, to determine the effectiveness of security controls. Reports all facts, findings and provides recommendations to senior management officials. Physical Security Specialist, Operations Center Manager Beta Analytics - Upper Marlboro, MD - September 2000 to November 2003 Upper Marlboro, Maryland

While working Beta Analytics International, I performed the duties of Physical Security Specialist, Operations Center Manager, and Access Control Supervisor. My daily responsibilities included: Assessing and recommending physical security needs to meet DOD mandates and provide security oversight of construction activities to assure compliance with DOD mandates. While working in this position, I managed over 50 personnel assigned to the security guard force. I coordinated TSCM activities, provided oversight of access, detection, and monitoring systems. I conducted preliminary inquiries of security incidents and recommended actions to preclude any possible reoccurrence. I managed the badge system processes for personnel security clearances. I coordinated construction upgrades on security systems, performed periodically tests alarms, and maintained all access control systems. I reviewed all Daily Activity Reports for accuracy each day. I maintained with 100% accuracy all access control keys and safe combinations. I was responsible for reviewing all daily Closed Circuit Television (CCTV) tapes for safety and security standards are met. Authored several security related Standard Operating Procedures (SOP) for the Missile Defense Agency and Defense Advanced Research Project Agency Operations Center facilities. Inspected and monitored all fire and security alarms for functionality and compliance. I maintained and updated all copies of floor plans, emergency exits, and evacuation routes for accuracy. Additionally, I inspected, analyzed, and evaluated all security systems for the agency. Performed preliminary internal and external analysis of needs for security controls .Developed standard security related procedures, using well-defined methods and practices from past experience; made recommendations for local process improvements and follows up as instructed, to determine the effectiveness of security controls. Reports all facts, findings and provides recommendations to senior management officials. I served as the Security Manager and Assistant Supervisor Carlyle Towers Condominiums - Alexandria, VA - June 2000 to September 2000 Alexandria, Virginia

While working for Carlyle Towers Condominiums, I served as the Security Manager and Assistant Supervisor. My duties included the observation of Closed Circuit Television (CCTV) tapes and monitors, operation of intra-facility intercom systems, investigation and resetting of door/fire/elevator alarms using a computer based access control system, operation of mobile hand-held radios and related radio base station, authorization of reset codes with monitoring station, staff training for proper security procedures, and I developed a standard operation procedures (SOP) for Carlyle Towers Condominiums Security responsibilities Training Assistant

Car Temps USA - Springfield, VA - December 1999 to June 2000 provided customer service, prepared rental contracts customer reservations, delivered/picked-up vehicles, conducted employee training.

Security Officer

Vance Uniformed Protection Services - Oakton, VA - November 1998 to November 1999 duties included observation of CCTV monitors, review of CCTV tapes on time-lapsed video recording systems and equipment, operation of intra-facility intercom systems, investigation and resetting of door/fire/elevator alarms using a computer based access control system, operation of mobile hand-held radios and related radio base station, authorization of reset codes with monitoring station, staff training for proper security procedures, monitored/logged incoming deliveries, protection of foreign dignitaries, developed Standard Operating Procedures for jobsites, provided security escort for unauthorized personnel, dispatch personnel via hand-held radio to alarm location to determine cause. United States Navy Sonar Technician

Navy, I - June 1984 to October 1998

While serving in the Navy, I monitored and detected underwater noises and enemy ships/submarines; repaired/maintained radar equipment; detonated sonar buoys to deter enemy ships/submarines; tactical training maneuvers for active combat, completed electronic and electricity school; troubleshoot, repaired and maintained combat system related equipment and computer systems disassembled ships' anti-submarine warfare equipment for decommissioning.

Torpedo Man Technician - Tomahawk Technician, VLS supervisor constructed missiles/torpedoes, tested explosives, served as EOD team member, rocket motors and warheads, repair/maintenance of weapons systems, maintenance and inventory of explosive magazines; defueled and refueled missiles/torpedoes, team leader for cleanup of hazardous materials, inspection of protective clothing and equipment, 3-M Coordinator for command, Damage Control Petty Officer, received and executed training for Safety Officer and Hazardous Materials Officer, certified in handling Hazardous Material, Explosives Driver, Hoist and Elevator Technician; Weight Test Supervisor, Publications Petty Officer, constructed CSA pods, coordinated maintenance for Aviation Weapons Support Equipment Program, Quality Assurance Chief Inspector, Shipping/Receiving/ Inventory Supervisor, Magazine Sprinkler Inspector, Security Manager; conduct combat system upgrades; served as Fit Rep coordinator for two commands participated in system level reviews; serve as technical liaison with various parties associated with system application; assist in hardware and software installation; developed test procedures and requirements for systems and components; conducted training for operators and maintenance personnel; developed documentation program. EDUCATION

Associates in Electronics

TESST College of Technology - Alexandria, VA

June 2001

Mathematics

Booker T. Washington High School - Memphis, TN

June 1984

SKILLS

Customer Service

ADDITIONAL INFORMATION

First Aide Certified, CPR qualified, Hazardous Materials qualified, AED Customer Service Training, proficient in Microsoft Windows applications such as excel, word and email and etc. Clearance: TS/SCI CI POLY

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