Customer Service General Manager
Resume:
Ted Hubbard
Fort Worth, TX 76109
***********@*****.***
Seeking a General Manager/Area Manager position with opportunity and growth with-in a company and product that I am proud to stand behind. I believe you must be people-driven. I invest in my employees, along with listening and developing Managers who fuel the success of our teams. In a workplace where it is acceptable, even expected, for employees to love their job. Leading to better customer service and lower employee turn over. Building success through passion and culture. Authorized to work in the US for any employer
Work Experience
General Manager/Owner
KAY'S CATERING COMPANY - Fort Worth, TX
December 2008 to Present
• Also worked as Catering and Service Manager from February 2005 to July 2007.
• Human Resource- hiring, training and coaching.
• P&L statements & Banking procedures
• Booking Events.
• Invoices, Inventory and Food cost control.
• $70,000. a year.
• Kay Hubbard Owner/Partner.
General Manager
Kincaid's Hamburgers - Fort Worth, TX
July 2007 to November 2008
Trained all employees for the Fort Worth Kincaid's (Overton Ridge) new store opening and all employees for the Arlington (Debbie Lane).
• Developed strong relations with customers and vendors on behalf of the organization
• Determined staffing and scheduling requirements.
• Managed an operating budget for 50 plus. employees.
• $60,000. a year.
• Supervisor Ron Gentry - Owner.
Service and Bar Manager
Charleston's Restaurant - Carmel, IN
May 2002 to February 2005
• FOH/BOH daily responsibilities.
• Hiring, Training and Coaching.
• Moved to Carmel, IN then back to Fort Worth, then Norman, OK in Jan. & Feb. 2005.
• $36,000. a year, plus period bonuses.
• Supervisor Gary Richenburg - Area Partner.
Service and Bar Manager
H3 RANCH RESTAURANT - Fort Worth, TX
January 2001 to February 2002
• Hire, training & promotion.
• P&L statement.
• Human Resource manager.
• Labor, Liquor & Food cost.
• $35,000. a year plus period bonuses.
• Supervisor Curt Stovall - GM H3Ranch/GM Stockyards Hotel. General Manager
GRADY'S AMERICAN GRILL - Houston, TX
January 1996 to December 2000
Moved to Houston, TX. & Colorado
Springs, CO. Company relocating to open 7 new store.
• Monitored financial activities such as Food, Liquor, Beer, Wine and Labor.
• Provided guidance to staff members on new procedures and policies.
• Ensured adequate staffing and recruitment to meet the needs of the business.
• $52,500. a year plus $750 to 1050 period bonuses.
• Supervisor. Paul Masters - DOO Brinker International. Education
Bachelor's degree in Business Management
Texas Tech University - Lubbock, TX
July 1986 to December 1989
High school diploma
R. L. Paschal High School - Fort Worth, TX
September 1982 to May 1986
Skills
• Profit & Loss (10+ years)
• Labor Cost Analysis (10+ years)
• Recruiting (10+ years)
• Financial Statement Preparation (10+ years)
• Payroll (10+ years)
• Training & development. (10+ years)
• OpenTable
• Food Safety (10+ years)
• POS
• Cooking
• Food safety
Certifications and Licenses
Food Handler Certified.
May 2021 to May 2023
TABC Certified
May 2021 to Present
Manager ServSafe.
May 2018 to May 2023
Assessments
Restaurant manager — Highly Proficient
August 2022
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
September 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate