Call Center Support Advisor

Carol LaTonia Covington

**** **** ***** *** #*

Raleigh, NC 27604

984-***-****

Email: ***********@*****.***

Skills

● Communication

● Computer

● Managing Time

● Solving Problems

● Technical

● Leadership

Experience

February 2020 - PRESENT

Conduent Call Center, Raleigh, NC - L3 Senior Technical Support Advisor

● Responsible for taking In Bound and making Outbound Calls

● Providing customers with the highest level of technical support

● Creating follow-ups and submitting case work in a timely fashion for a quick resolution for issues with the customers products

Education

12 Years

Millbrook High School, Raleigh, NC - Graduate

Studied ALL subjects

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