Service Representative Customer Support

ROLA RANIA

MAALOUF

Panorama, CA ***** 747-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, and willing to take on added responsibilities to meet team goals.

SKILLS

MS Office (Excel, Word, PowerPoint)

Operating System: Windows

Environment

Technical Analysis

Technical Support

Teamwork and Collaboration

WORK HISTORY

OCTOBER 2018- CURRENT

CUSTOMER SERVICE REPRESENTATIVE PLATINUM REPAIR INC Northridge, CA

Assisted customers with setting appointments, special order requests, and

arranging merchandise pick-up

Update portal and e-mails from insurance companies

Pull city permits, and renew the business license

Provided primary customer support to internal and external customers

Maintained customer satisfaction with forward-thinking strategies focused on

addressing customer needs and resolving concerns

Assisted customers with setting appointments, special order requests, and

arranging merchandise pick-up

Reached out to customers after completed sales to suggest additional services or

product purchases and inquiries about needs or concerns

DECEMBER 2021- APRIL 2022

SURGICAL TECHNOLOGIST - Clinical Externship USC VERDUGO HILLS Glendale, CA

Participated in over 120 surgeries. Responsible for providing and passing the appropriate instrumentation and supplies to the surgeon during surgical procedures while using aseptic techniques.

Prepared the operating room(s) for surgical cases by setting up back tables and opening sterile supplies and instruments according to the case type.

Assured materials and equipment were sterilized and in proper working order.

Assisted the surgeons during surgical procedures as requested.

Performed critical counts before the surgery’s commencement and incision closure.

Maintained surgery and equipment records.

Performed surgeries in General, Urology, Vascular, ENT, D&C, Orthopedic, and Robotic cases.

JANUARY 2021- DECEMBER 2021

PROJECT COORDINATOR IT SUPPORT LA Tarzana, CA

Scheduled over 30 appointments daily

Created over 50 work orders using program Autotask

Ensured pending work orders were current and managed

Organized all proper equipment that was needed for the day

Supervised multiple projects from project start through delivery by prioritizing

needs and delegating assignments

Communication and keeping appropriate parties updated on project developments

Built strong relationships with internal and potential clients and devised strategies,

initiatives and events promoting products and services

Transitioned projects from the estimation and pre-construction phase to well-defined

project execution plan

Kept projects on schedule by managing deadlines and adjusting workflows

JUNE 2014 - MARCH 2016

ASSISTANT CAREGIVER SAINT JOSEPH HOSPITAL LEBANON

Provide light housekeeping, run errands and provide transportation if needed

Accompany clients to appointments and assist with medications

Prepare meals, purchase food and provide personal assistance with general living needs

Toileting, bathing, feeding, and grooming

Provide companionship and conversation that is stimulating and encouraging while assisting the client in their home

EDUCATION

2022

Associate of Science: Surgical Technology

Glendale Career College, Glendale, CA

2016

B.S: Marketing and Advertising

AMERICAN UNIVERSITY of SCIENCE AND TECHNOLOGY LEBANON

2011

Official bachelor: Sociology and Economics

MODERN HIGH SCHOOL of BAABDA LEBANON, Lebanon

CERTIFICATIONS

CST Certified

The National Board of Surgical Technology & Surgical Assisting

BLS certified

American Red Crosscurrent

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