Exxon Mobil Security Specialist

Joseph Heath

Professional Summary: Customer-focused Infrastructure Support Professional with seven plus years of experience of computer operating systems and programing, hardware, and software. I have exceptional customer service and communication skills consistently convey competence and concern to end users. I have a strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.

Technical/Environmental/Equipment Proficiencies:

•

•Windows 7, Windows 8, Windows 10, Mac OS, Linux, and Unix

•Azure

•AWS

•SIEM

•Office 365

•Orion

•Server 2003-2012

•Microsoft (Office ’00-’13, InfoPath, Visio, System Prep, CRM, SharePoint Designer 2010

•MCSE

•VoIP

•Checkpoint VPN, Cisco VPN, Cisco AnyConnect.

•MSP

•SCCM

•Exchange 2003-2010

•SCOM

•Excel

•Metasploit Framework

Professional Experience

Sedgwick – Remote, IL July 2021 – Oct 2022

Programming Tech

•Analyze internal business systems to ensure compliance with industry regulations and ethical standards.

•Checking computer hardware HDD, mouse’s, keyboards and monitors to ensure functionality.

•Installing and configuring appropriate software and functions according to specifications.

•Ensure security and privacy of networks and computer systems.

•Organize and schedule upgrades and maintenance without deterring others from completing their work.

•Defining project requirements by identifying project milestones, phases and elements forming project teams that will establish project budgets.

•Monitor project progress by tracking activity and resolving problems running report and taking recommend actions.

•Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs for the tech team.

•I Utilized Security Information and Event Management to monitor data flow between networks.

BP Campus HQ – Naperville, IL Sept 2019 – July 2021

Cyber Security / Remote Support

•Safeguarded information system assets by identifying and solving potential and actual security problems

•Monitor security certificates and company compliance of requirements

•Maintaining computer networks and systems including software, mainframes, VPNs, routers, and other physical hardware

•Installing and configuring appropriate software and functions according to specifications.

•Determined security violations and inefficiencies by conducting periodic audits.

•Implement comprehensive vulnerability management systems across all assets on-premises and in the cloud

•Organize and schedule upgrades and maintenance without deterring others from completing their work.

•Defining project requirements by identifying project milestones, phases and elements forming project teams that will establish project budgets.

•Monitor project progress by tracking activity and resolving problems running report and taking recommend actions.

•Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs for the tech team.

Joliet Area Hospice - Joliet, IL June 2017 – Sept 2019

NOC Analyst / Network Admin

•Provided data analysis from both within and outside of department.

•Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.

•Supported multiple internal levels of management in the evaluation of initiatives.

•Maximized effectiveness of analysis programming and reporting.

•Prepared executive level presentations for management and clients.

•I monitored a wide variety of information and network systems that includes telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.

•Notified customers and third-party service providers of issues, outages, and remediation status.

•Worked with clients to recommend appropriate training and scheduling as systems were deployed.

•Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.

•Assess the effectiveness and accuracy of new data sources and data gathering techniques.

•Develop processes and tools to monitor and analyze model performance and data accuracy.

Exxon Mobil – Joliet, IL Dec 2016 - May 2019

IT Security Specialist / Cyber Security

•Installed and configure appropriate software and functions according to specifications (Windows 7/10, O365).

•Document information by maintaining daily logs and equipment record books.

•Ensure security and privacy of networks and computer systems working with public key infrastructure (PKI) and cryptographic

•Ensure the data entered data log was put in correctly.

•Creating and using advanced machine learning algorithms and statistics regression, simulation, scenario analysis, modeling, clustering, decision trees and neural networks.

•Manage and keep track of spread sheets and send important emails to the appointed department.

•Using SCCM tool to repair and install OS image

•Worked with IT operations to set up a shared disaster recovery/business continuity plan.

•I performed regular audits to ensure security practices are compliant.

McGraw Hill Education - Burr Ridge, IL April 2013 – Nov 2016

IT Helpdesk Support/Remote

•Provide helpdesk support and resolve problems to the end user’s satisfaction.

•Answer phones and book reservations for customers based on availability listed in the system.

•Monitor and respond quickly and effectively to requests received through the IT helpdesk.

•Worked with Active Directory adding and removing user from the Domain.

•Document all actions in accordance with standard company policies and procedures.

•Assisted with identifying File Systems that was CIFS shares to production servers no longer in the environment.

•Respond swiftly and courteously to customer complaints or inquiries.

•Capture customer information, including addresses and phone numbers, for future follow-up.

•Reconfiguring and troubleshooting user setups as well as working with the network team to maintenance modes to see if VM’s migrate to other hosts within the clusters successfully.

•Build rapport with customers through friendly, engaging communication.

•Worked with Sales Force Recover Point, VMware Cisco MDS, Windows Server2003/2008/2012, Oracle, Linux, and Java.

Advocate Health Care – Oak Brook, IL May 2011 - May 2013

SAS Info Analysis

•Loading and validating documents as well as analyzing data for both internal and collaborative research projects.

•Responsible for assisting with data storage and management issues around both new and ongoing projects within the Division.

•Responsible for working with other research staff within the Division to help specify appropriate analytical data files for the research question under investigation.

•Work with Help Desk and Application team members on POS deployments, software upgrades, troubleshooting issues and other special projects as needed,

•Documented and archives all aspects of analyses and data management.

•Support POS software, device driver, operating system (Windows 7/10, Symphony PoS

Atos Services - Schaumburg, IL March 2008 - Sept 2011

Windows Administrator

•Installed and tested operating systems such as Windows XP and Windows 2003 Server with different patches, comprehensive configurations, and varying MS updates on servers and workstations to assure successful stability for internal applications.

•Created images using Symantec Ghost 8 and imaged multiple images across a network, created, tested, and documented ghosting processes, image contents, and documented instructions on configuration of corporate, field, and rental PC’s and laptops.

•Planned and coordinated a project with multiple managers, helpdesk personnel, and mailroom on a project of testing and replacing 750 out of warranty field computers with newer/refurbished machines.

•Communicated with helpdesk of the equipment Configuration Center has shipped out to locations for follow up, and assisted helpdesk in resolving issues concerning PC configuration, software installation, and warranty information as well as diagnosing and replacing PC power supplies, laptop screens, processors, motherboards, hard-drives, CD-ROM drives, and memory on desktops and laptops.

Education:

•Associate degree in Network Systems Administration from 2014

ITT Tech, Tinley Park, IL

SAS Certified Associate 2016

Programming Fundamental

International Institute of Business Analysis 2017

(ECBA) Entry Certificate in Business Analysis

Professional Certifications:

•A+ Certificated

•Apple Certificated

•Cisco CCNA & CCNP Certificated

•CompTIA Security+ Certified

•CISSP/ ECH v11

•Global Information Assurance Certification

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