Customer Service It Technician

MARQUES HARRELL

Systems Administrator

903-***-**** ************@*****.***

PROFILE

System Administrator student looking to employ his skillset to Helpdesk Support or the many other careers in Information Technology. My expertise covers many areas such as PC/Laptop hardware, migration of Microsoft Windows images and troubleshooting hardware/software issues.

EMPLOYMENT HISTORY

IT Technician, JBC Computers Jun 2021 — Present

Tyler, TX

• Reported to work early and punctual for assignments.

• Organized and prioritized work to complete assignments in a timely, efficient manner.

• Maintained optimal network performance by performing network monitoring and analysis.

• Assisted businesses and residences with their technological needs including Audio/Video. Logistics Support, Brookshire's Grocery Co. Dist. Center Feb 2021 — Present Tyler, TX

• Collaborates with many departments to ensure product is logged and in stock.

• Answers phone calls and transfers calls to the appropriate associate.

• Checks for inventory discrepancies and produces research for records keeping.

• Types and prints paperwork for delivery drivers and Quality Control.

• Is proficient is Microsoft Office Suite; Excel, Word and Outlook EDUCATION

Lakeview Centennial High 2003 — 2005

Diploma Garland, TX

Graduated with Texas Scholar Honors

Tyler Junior College Feb 2019 — Present

Systems Admin - AAS Tyler, TX

SKILLS

Computer Skills Experienced

Active Directory Expert

Customer Service Expert

Microsoft Office Expert

REFERENCES

Matt Duncan 903-***-****

Tyler Junior College ****.******@***.***

Chris Shaw 903-***-****

Tyler Junior College ****@***.***

Jordan Oamelda 903-***-****

Tyler Junior College

INTERNSHIPS

IT Technician, Tyler Junior College Feb 2020 — May 2020 Tyler, TX

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