Project Manager Helpdesk

Danny Gladman MBA, PMP

404-***-**** (P)

********@*****.***

Project Manager with 15 years’ experience as a lead resource to major organizations, dotcoms, startups.

PMP Certified.

TECHNICAL Windows 7 MS Office/ Project

PROFFICENCIES Mac OS 10 Windows Vista

Dot Net Nuke Track-IT

Windows 2000/XP Client/Server Remote Desktop

Mac OS X Client/Server Oracle

SharePoint T-Space

KEY Project Management CMS Management

COMPETENCIES Budget Accountability SDLC Management

Web, eCommerce & Multimedia Helpdesk Management

New Business Development Strategic Planning

Quality Assurance Vendor Selection/Management

PROFESSIONAL Project Management Professional (PMP)

CERTIFICATIONS

EDUCATION Regis University, Denver, CO M.B.A., 2006

Oglethorpe University, Atlanta, GA B.A., Philosophy, 1995

AT&T Agile Training

PROFESSIONAL

EXPERIENCE

Certified Paraprofessional/Online PM 10/16-Present

DeKalb County School District (Fulltime)

Serve as the PM for all online content used at Dresden. Work with various SME’s to gather the content needed and produced effective e-leaning materials to be used for classes.

Environment: Office 365, SharePoint, Teams, Zoom

Family Care Provider 1/16-9/16

I had to remove myself from my passion of Project Management for a few years to attend to family matters. I have kept myself current by maintaining my PMP certification which requires learning new PM standards as well as reviewing standard PM methods with training found through PMI. I have kept abreast technology trends.

Program Manager, Atlanta, GA 7/15-11/15

AT&T (contract)

Execute a holistic end-to-end program via the telecommunications network infrastructure project/program life cycle. Serve as the single point of contact for enterprise wide programs. All site upgrades deployed on time 10/15.

Manage multiple clients and their respective engagements to successful delivery, implementation and launch through the entire SDLC process.

Environment: Windows 7, MS Office, SharePoint, T-Space

Project Manager, Atlanta, GA 1/15- 3/15

Atos/McGraw Hill Financial (S&P 500) (contract)

Drive highly visible series of Desktop Refresh projects throughout the US. Maintain a strong focus on outstanding customer service and service delivery. Responsible for keeping the regional hardware/software refreshes on schedule, and on budget. Project funding placed on hold.

Determine resource requirements for all locations across North America and established timelines for sites across North America.

Environment: Windows 7, MS Office, SharePoint

Project Manager, Atlanta, GA 8/13- 9/14

AT&T (contract)

Establish and assemble project teams and coordinate activities. Develop detailed work plans, project estimates, status reports, project tracking and analysis. Manage access for network of preferred access vendors to ensure that the highest level of service and reliability is provided.

Manage and obtain Customer Concurrence through direct and indirect communication with Customers and Account Teams as well as managing critical milestones throughout the project’s SDLC to ensure the best customer experience.

Ensure the AT&T eNPS portal is successfully maintained both in terms of members and compliance.

Environment: Windows 7, MS Office, tSpace

Independent Consulting, Atlanta, GA 3/11- 7/13

Project Manager/IT Consultant (contract)

Clients: XAP Corporation, Georgia Student Finance Commission, Adrenaline

Provide onsite UAT and quality assurance for GeorgiaCollege411.org web portal. Manage technology needs for Adrenaline Wellness and ANS.

Provide qualitative and quantitative performance analysis for GeorgiaCollege411.org.Make recommendations for improvements to the GeorgiaCollege411 portal based on observations.

Determine business needs and examine current technology in use by Adrenaline to assess the ability to meet those needs with the systems in place and make recommendations for improvement.

Backup systems and deploy new technology based on updated needs assessments.

Provide Go Live support for new Health and Wellness membership system.

Environment: Windows Vista, Mac OS 10, MS Office/Project

Project Manager 7/09- 11/10

Sinet Technologies Agency, Atlanta, GA (contract)

Clients: UFCW, Nautilus (Deloitte), Tokio Millennium

SharePoint projects for large corporations to streamline their internal operations. Manage concurrent Java development and Oracle maintenance efforts for large union employee benefit web portal through the entire SDLC.

Environment: Windows Vista, Java, MS Office/Project, Oracle, SharePoint

Project Manager 4/07 – 3/09

TrendCore Agency, Atlanta, GA (Fulltime)

Clients: Symantec, United Nations, Universal Technical Institute (UTI), Laborers’ International Union of North America (LiUNA), City of Cape Coral.

Unpan.org (The United Nations): Managed portal development that enables UN administrators and users to control and enter their own data ensuring all information remains current.

CapeCoral.net Managed development of 500+ page Cape Coral web portal with features including user news story publications with “editor” approval system.

Uti.edu (Universal Technical Institute): Managed development efforts between multiple internal and external sources for portal that included rich feature set of items including forums, video, CMS, Google AdWords and custom DB authentication.

Environment: Windows Vista, MS Office/Project, SharePoint, Dot Net Nuke

IT Project Manager/ Helpdesk Manager 10/02 – 3/07

The Art Institute of Atlanta, Atlanta, GA (Fulltime)

Oversee an enterprise-wide Helpdesk supporting 1500+ faculty and student users. Administer e-mail/Web storage and coordinate all system deployments, upgrades and new installations.

Environment: Windows 2000/XP Client/Server, Mac OS X Client/Server, Remote Desktop, Track-IT, MS Office/Project

Prior work experience and references can be provided upon request.

Contact this candidate