Front Desk Language Teacher
Resume:
YATING
ZHU
STELLAJUH****@GMAIL.
COM
Stockton, CA 95212
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
BERKELEY ACADEMY - Office Administrative Assistant FREMONT, CA • 08/2021 - Current
BLUE MOON SPA INC. - Front Desk Manager
OAKLAND, CA • 11/2019 - 07/2021
GREEN GRASS EDUCATION - Chinese Language Teacher
NEWARK, CA • 06/2017 - 08/2019
WORK HISTORY
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Planned marketing initiatives and leveraged referral networks to increase student enrollment rate.
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Drafted professional memos, letters and marketing copy to support business objectives and growth.
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• Responded to inquiries from callers seeking information. Answered up to 100 calls per day in busy, fast-paced office for both English and Chinese-speaking customers.
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Used quick response and dynamic service skills to build relationships with customers, improving customer
retention rate.
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Identified and responded to customer requests and
concerns through email, online chat and phone for both English and Chinese-speaking customers.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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SKILLS
• Appointment Coordination
Multitasking and Time
Management
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• Professional and Courteous
• Schedule Management
• Strong Organizational Skills
Building Customer Trust and
Loyalty
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Verbal and Written
Communication
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Understanding Customer
Needs
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Chabot College
Hayward, CA • 06/2016
Associate of Science:
Business
MT.EDEN HIGH SCHOOL
HAYARD • 06/2016
High School Diploma
EDUCATION
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
LANGUAGES
Assisted students with achieving better understanding of specific subject material.
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Used educational technology to enhance foreign-
language instruction.
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Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
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Managed schedule of 20+ weekly appointments helping students with homework, test prep, and advanced
placement examinations
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