Service Associate Facility Supervisor
Resume:
Christian Cruz
** ******** ******, ******, ** ***40
******************@******.***
PROFESSIONAL SUMMARY
Approachable Supervisor apart of the management team having comprehensive experience working in a warehouse with all di erent types of environmental restraints. Focused on delivering the best work possible by keeping my team focused and engaged on the task at hand, answering any questions I can and providing the necessary feedback to make one grow. I’ve had past work experiences as a Guest Service Associate with various convenience stores, succeeding high-quality guest experiences and building guest relations. Communicative professional possessing warm personality and strong work ethic paired with expertise in customer relationship management and complaint handling and resolution. EMPLOYMENT HISTORY
Facility Supervisor, United Parcel Services (UPS). Shrewsbury, MA May. 2022 – Present
responsible for the daily operations of the package sorting and delivery process oversees a team of UPS workers and makes sure that all packages are sorted and delivered on time ensures safety inside of warehouse throughout the work day keeps workers knowledgeable of policies and safety procedures/protocols fills out necessary paperwork as needed
Making sure that employees follow company policies regarding attendance, tardiness, and sick time. Guest Service Associate, Cumberland Farms. Oxford, MA Jul. 2021 – May. 2022
Helped customers complete purchases, locate items and join reward programs. Checked identification for proof-of-age for alcohol and tobacco sales. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $Amount or more per shift. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Used POS system to enter orders, process payments and issue receipts. Maintained current knowledge of store promotions and highlighted sales to customers. Cashier/Food Preparation, Oxford Market. Oxford, MA Jun. 2021 – Jul. 2021
Checked identification for proof-of-age for alcohol and tobacco sales. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Made food according to standard recipes with requested changes for customer satisfaction. Learned other teammates' work tasks to train as backup. Maintained clean, trash-free workspaces to maximize productivity and safety. Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Prepared recipe ingredients by washing, peeling, cutting and measuring. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Created appealing food arrangements for party trays and specialized orders. EDUCATION
Oxford High School, Oxford, MA
High School Diploma, Jun. 2021
SKILLS
Cooperative Attitude
Clear Communication
Problem Solving Expert
Management/Supervision Expert
Computer Software Experienced
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