Support Agent Customer Care

Member Support Agent

Sandi Dennis

**** ******* ** *******, ** 75041

214-***-****

*****.**********@*****.***

Skills

Supervision and Leadership

Training and Mentoring

MS Office

Critical thinking

Problem solving

Experience

Peloton /Member Support Associate

June 2021- August 2022, Affected by Peloton Plano Mass Layoffs

●Communicate with customers via phone chat and email.

●Asking probing questions to determine service needs .

●Documented conversations with customers to track requests, problems, and solution

●Provide de-escalating measures to ensure customer satisfaction through resolution

●Verbal, written and interpersonal skills

Dallas Regional Medical Center

March 2012- June 2021, Mesquite TX

●Supervise students and staff

●Lead Technologist

●Clinical Instructor

●Data and image entry

●Assist radiologist

●Empathy and customer care for all patients

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