Scrum Master Project Manager

FRANCESS PARSONS, CSM.

Minneapolis, MN *****. 651-***-****. ********.*********@*****.***

INTRODUCTION

I am a highly skilled and certified Scrum Master with 6 years of experience in providing effective servant leadership in fast-paced environments. Managed a scrum team of 9 to develop, deliver, and support transferring functionalities from an existing Aim system application to a salesforce platform, to enhance system key features for better end users’ experience. I have excellent oral and written communication acumen. I have a proven track record of facilitating software development projects that meet demanding time restraints and exceed functionality expectations. I have been recognized and acknowledged for motivating, organizing, and coaching Scrum teams, both co-located and offshore. I am enthusiastic and I bring a positive attitude and enthusiasm to projects, while also creating awareness and applying expert judgment to unnecessary impediments.

AREAS OF EXPERTISE

●Scrum Ceremonies (Sprint Planning, Sprint Review, Retrospective, daily standup).

●Agile Metrics (Burn-down, Burn up, Velocity, story points).

●Project Management Tools (Jira, Confluence, MS Project, MS Visio, MS Office).

●Salesforce, LexisNexis.

●Remove impediments.

●Guides team through the continual improvement process.

●Agile estimation and planning.

●Complex problem-solving skills.

●Excellent verbal and written communication.

● PC configuration.

●Kanban.

●Devop

●XP (TDD, ATDD, CI, Continuous Automation, Continuous Delivery).

●Scaled Agile Framework (SAFe.).

●Strong Knowledge of SLDC.

●Conflict Resolution.

●Emotional Intelligence and knowledge of business processes and systems.

●Manage all scrum boards (physical or virtual).

●Project management skills by helping the team with releases

●the scrum activities (see job description)

●Facilitate spring planning and task, sprint execution, impediment rival, and tracking.

●Sprint review alongside a retrospective

●Work with the product owner to support short and long term release planning

● Keep backlog healthy

RELEVANT EXPERIENCE.

Scrum master, USBank, February 2022- August 2022

Guided a scrum team of 2

Work on real time payments, money movement platform both inbound and outbound card transactions payment.

Help split a team of 14 into two different teams and coach how to use resources to help with team productivity

Facilitated all scrum ceremonies and introduced sprint planning, sprint review and retrospective meeting.

Help clean up jira boards, ensuring it’s healthy and sprint ready.

Teach teams how to handle defects, have a backlog of defeats help prioritize and add epic links and fix version and make sure they reflects the releases

Work closely with PO, coach him ok how to write better user stories, coach on how to facilitate grooming.

Work with other scrum masters to cross collaborate across the platform of MMC and Zelle

Coach my team on best Agile practices, help them understand the definition of DoR and the DoD.

Scrum master, JPMC, Delaware, September 2021- DEC 2021

Guided a scrum team of 6 engineers

Work on API’s card activities digital and non digital and also support other functionality pertaining to our work scope.

Debit/credit card and Mortgages and help support other teams outside our team for better collaboration and user experiences.

I make sure my team communicate, co-ordinate, have manual support, and encourages them balance team members contribution.

Removed impediment making sure that whatever road blocks are addressed, discussed and prioritized.

I help identify problems, solves problems as a team, clarify changes, build consensus and create cohesion.

Facilitated all scrum ceremonies and report updates on confluence, making sure all ceremonies reflect appropriate time boxes.

Coach teams on best Agile practices, help team build projects around motivated individuals

Help team deploy, create SNOW to help with production.

Work on defect and address and support teams, make sure team work together by addressing defects and update to Jira accordingly.

Work with PO to help break down Epics into stories, help her with Prioritize backlog and clean up when necessary.

Scrum master, Target, Minneapolis. MN, April 2021- July 2021

●successfully guided a team of 3 by implementing sessions and coaching

●Worked on transforming my teams into self-organized self cross functional teams

●coach team members on agile process and facilitate scrum ceremonies, shoring them the importance of each ceremonies as pertain to Agile

●Removed impediments and protected team members from interruptions and distractions to maximize productivity.

●Encouraged and implemented process improvements also making sure that their input are considered and encouraged

●Created team-building opportunities by having ongoing team sessions meeting individually

●create a safe pace for engineers to collaborate and help with team building.

●plan road maps that we help with projects and collaborations.

●Crested freak building opportunities

Project manager/ manager Club Apex, Wilmington, Delaware. Jan 2020- March2021

●Planning, managing, and executing projects related to projects at hand

●Develop relevant metrics that help the team see how they are progressing and provide management insight regarding the performance of the teams

●Actively contribute to continuous improvement of project framework and to the successful transition projects

●Mange’s outsourced work, consultant, vendors, and relationship

●Planning execution tracking and reporting.

●Provides monthly metrics reporting to management

SCRUM MASTER, Medtronic, Minneapolis, MN, November. 2016- Dec 2019.

●Collaborated with the product owners and stakeholders vested in the product success in the Business and Engineering Teams successfully develop and maintain product backlogs.

●Determined the team capacity (velocity) from historical data and creating the Work Breakdown structure (user stories) and corresponding activities (tasks).

●Updated senior management on the progress of my team through Burn-down Charts and monitored quality through metrics.

●Successfully guided 3 development teams through the transition from waterfall to Agile development.

●Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burn-down charts.

●Removed impediments and protected team members from interruptions and distractions to maximize productivity.

●Encouraged and implemented process improvements.

●Created team-building opportunities.

SCRUM MASTER/ B/A BEST BUY, Minneapolis, MN, August. 2014-November 2016.

●Compared actual performance of our teams to their desired outcome. In other words, I performed GAP analysis to help increase the efficiency and alignment of our business practices.

●Analyzed data by doing extensive research and checking staffing plans to make recommendations on what could increase client retention and increase sales performance.

●Increased sales performance by 50% after implementing changes to online store product placement.

●Conducted SWOT (Strength, Weakness, Opportunities, and Threats) Analysis in comparison to other competitors like Walmart and Amazon.

●Prepared rigorous cost-benefit analysis to support system and process and system changes seen from SWOT analysis and cost-benefit analysis. Thus, increasing revenue by 80%.

●Developed necessary and functional requirement specifications by creating detailed use cases and process flow charts to support recommended changes and functional specifications.

●Facilitated the daily Scrum and Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement

●Collaborated with SME’s to analyze key features and identify core requirements for sales

EDUCATION/CERTIFICATION

Certified Scrum Master (CSM)-Scrum Alliance

High school diploma 2012

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