LaShunda R. Humphreys

*** ********** ******, *** **

Clarksdale, MS 38614

901-***-****

adswca@r.postjobfree.com

EXPERIENCE

****-**** ****** ****** **********, MS

Help Desk Consultant

● Provide customer support.

● Help solve customer issues.

● Troubleshooting devices.

● Reset client passwords.

● Create a service ticket.

● Route tickets to the appropriate team.

2017-2019 Coahoma County Jr/Sr High School Clarksdale, MS Online Facilitator/ISS Teacher

● Proctor examinations and other student assessments.

● Encourage students to stay on pace and seek assistance as needed.

● Communicate with a school guidance counselor about student progress.

● Create an orderly classroom environment that promotes online learning and maintains classroom discipline according to school policy.

● Works with teachers to coordinate activities of suspended students.

● Provide assistance to students in completing assigned work. 2006 Isle of Capri Casino Lula, MS

Pit Clerk

● Data Entry.

● Ensure that games run efficiently.

● Minor Clerical Duties.

● Make reservations.

● Collect player information.

● Input guest time and play into the system for comps.

● Respond to player requests.

● Oversee cash transactions for specific dealers or for a specific section.

2001-2005 East Tallahatchie School District. Charleston, MS

● Receives and processes new library materials.

● Plans, initiates and carries out clerical, secretarial and administrative duties related to the school library.

● Supervise students in the library.

● Maintain students' library use records and accounts including overdue notices and collection of fines.

● Shelve books and other library materials.

● Use a copier, scanner, fax.

● Help students understand how to use Microsoft Word for the use of typing research papers.

● Maintain library material inventory.

EDUCATION

2009-2011 Coahoma Community College Clarksdale, MS

● Associate Degree in Applied Science.

SKILLS

● Microsoft Words

● Citrix

● Service Cloud

● Jabber

● Customer Service

● Date Entry

● Create Spreadsheets

● Travel Reservations

● Remove and add software to computers

● Troubleshoot issues with computers

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