Data Analyst Customer Support
Resume:
RESUME
Near mettukuppam bridge, Mettukuppam,
Chennai – 600096.
A. VISWANATHAN
E-mail : ************@*****.*** Mobile No: 999-***-****
CAREER OBJECTIVE
To join with a team of professional management this offers challenging assignment for organizational growth with career advancement.
MAJOR SUBJECTS IN DIPLOMA
MS Office, Windows, C, maintenance and troubleshooting of various Microsoft products such as Win XP & Win 7 and Linux Operating systems.
MS Office, Windows, C, Java, .Net.
Photoshop, CorelDraw, Illustrator, E-publishing.
Computer Networks, Hardware, Relational Data Base Systems.
Installation and Configuring Local printer, Scanners and Network printer.
Managing Remote Desktop.
PROFESSIONAL SUMMARY
Company : APEX KNOWLEDGE TECHNOLOGIES PVT. LTD
Designation : Data Analyst,
Period : AUG, 2012 - MAY, 2014.
JOB DECRIPTION:
Managing 80 Desktop’s (Win XP and Win 7 Operating systems).
Recognizing the Optical Character using OCR machine or manually.
Table Data Conversion using html and xml.
Also worked with publication tagging team.
Company : ACCESS HEALTHCARE SERVICES PVT. LTD
Designation : Billing Executives,
Period : MAY, 2014 - FEB, 2015.
JOB DECRIPTION:
Follow up on RCM
Managing the patient’s medical records.
Separate the documents from the bundle of patient document.
Categorize the separated documents as per the patient’s records.
Enter the patient’s details.
Then Select Section for match the given details by handling the complete patient records.
Company : DEZINE GURU TECHNOLOGY
Designation : SEO Analyst,
Period : MAY, 2015 – JAN, 2016.
JOB DECRIPTION:
Web templates Creation using Photoshop and illustrator.
SEO or Google optimization.
Offline Back links.
Company : INDIA PROPERTY ONLINE PVT. LTD
Designation : Customer Support Service,
Period : FEB, 2016 – AUG, 2017.
JOB DECRIPTION:
Sustaining a conversation with a fluency of English and regional language
Responsible for dealing with Customers Queries
Responsible for making & handling client over telephonic calls
Possess positive attitude & should be goal oriented
Being courteous, professional and polite
Dealing all telephone queries in a professional manner
Company : VEE TECHNOLOGIES PVT. LTD
Designation : Sr. AR Caller,
Period : DEC, 2017 – NOV, 2020.
JOB DECRIPTION:
Call Insurance companies on behalf of physicians and carryout further examination on outstanding Accounts Receivables.
Prioritize unpaid claims for calling according to the length of time it has been outstanding
Check the relevance of insurance info offered by the patient
Evaluate the denial claims
Call insurance companies and check on the status of claims
Make corrections to the claim based on inputs from the insurance company
Resolve the denials and receive the payment.
ACHIEVEMENTS:
Got Promoted as Senior AR Caller within a year from joining.
Received Consistency award for Production and Eagle Eye award for quality on regular intervals during the Rewards and Recognition Programs.
The very 1st month of my KRA score was best at my team ever as a beginner.
Company : OMEGA HEALTHCARE SERVICES PVT LTD
Designation : Senior AR Executive,
Period : NOV, 2020 – AUG, 2021.
JOB DECRIPTION:
Call Insurance companies on behalf of physicians and carryout further examination on outstanding Accounts Receivables.
Prioritize unpaid claims for calling according to the length of time it has been outstanding
Check the relevance of insurance info offered by the patient
Evaluate the denial claims
Call insurance companies and check on the status of claims
Make corrections to the claim based on inputs from the insurance company
Resolve the denials and receive the payment.
ACHIEVEMENTS:
Quick learner so got promoted for quarterly appraisal since my score well and good even though a pilot batch.
Supported my team to grow up since it started from 4 colleague and increased up to 40.
Trained the team mates under the pressure.
Company : AGS HEALTHCARE SERVICES PVT LTD
Designation : Senior AR Executive,
Period : NOV, 2021– CURRENT
JOB DECRIPTION:
Initiate telephone calls to insurance companies requesting status of claims for the outstanding balances on patient accounts and taking appropriate actions.
Manage A/R accounts by ensuring accurate and timely follow-up
Understand the client requirements and specifications of the project
Ensure that the deliverable to the client adhere to the quality standards
Make corrections to the claim based on inputs from the insurance company
Resolve the denials and receive the payment.
SOFTWARE KNOWN:
GE Centricity
Phred
EPIC
Athena
Cerner
Practice Velocity
Embillz
EDUCATIONAL QUALIFICATIONS
Completed BCA, William Carey University, Shillong - Meghalaya.
Completed my Diploma in Computer Science, Sankar polytechnic college, Sankar nagar, Tirunelveli. 76% (Distinction).
Completed HSC in Christhu Raja Hr.Sec. School, Palayamkottai, Tirunelveli.
Completed SSLC in ST. Thomas High School, Melapalayam, Kurichy, Tirunelveli.
PERSONAL PROFILES
Name : A. Viswanathan
Father’s Name : Mr. Arivel Nedunchelian
Date of Birth : 28/07/1988
Marital Status : Single
Nationality : Indian
Languages Known : English, Tamil.
Permanent Address : 9/992, Min Nagar
: West of Srinagar bus stop
: Thenkalam Road, Sankar Nagar
: Tirunelveli - 627 357.
HOBBIES : Playing and Watching Cricket, Carom, singing and photography
Declaration:
I here by declare that all the information I have given above is correct according to the best of my knowledge.
(A.VISWANATHAN)
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