Customer Service, data entry, remote assistant.
Resume:
Lilia Gam
Email: *******@*****.***
ABOUT ME
Experienced in
Customer Service in Travel Agency for 20 years. In sale and booking of plane tickets, hotels and car rentals. Computer proficiency.
EDUCATION
1990 –1997
I.A.T.A. Travel
Agent Certification. Aeromexico University
2012 – 2018
Orange Coast College . Early Child Education
EXPERIENCE
1990 – 2003 Travel Agent at Univeral Travel Agency in El Paso, out of business since 2019.
* Costumer Service, Booking and sales of plane tickets, hotel reservations, tours, and car rentals, through World Span Reservation System.
* Respecting always the confidentiality of the information received from clients during the reservation process, by using essential data to complete segments of flights, hotels, and car rentals sold. When inserting costumer data, preferences such as provider options, airline availability options, and payment method guaranties.
* Efficiency in the elaboration of daily sales report and the payment every week to the I.A.T.A. (International Air Transport Association)
And Every week the elaboration of the commission over sales claim report to I.A.T.A.
* Maintaining communication through calls, e-mails, and letters, between the Travel Agency and the Air Lines, Hotels, and Car Rental Agencies and the clients to provide the best travel experience.
* Work experience with computer programs like World Span, Microsoft Word, Power Point, Exel, and always looking for leverage my knowledge and experience into the open role.
* Bilingual: English, Spanish
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