Operations Coordinator Nurse Manager

Résumé

Yaffa (Holland) Censor, RN

**** **** *** *********, ** 21209

443-***-**** ***********@*****.***

Objective

Dedicated informatics professional, with proven track record of improving clinical workflow, data analytics, and quality metrics, seeking a clinical informatics position where I can utilize my skillset to provide appropriate solutions to complex clinical problems and improve overall patient care.

Employment History

Clinical Information Services Coordinator June 2021 - Present

Women’s Services - Sinai Hospital, Baltimore, MD

Responsible for the support, maintenance, and education for a number of information systems within Women's Services.

Clinically support multiple inpatient units and ambulatory practices which include L&D, Postpartum, and Newborn Nursery, OB/GYN Associates, Urogynecology, Gynecology-Oncology, and Maternal Fetal Medicine.

Work as a departmental liaison between nursing and information systems (IS) for new technology projects and initiatives and other IS related issues.

Support department by providing data and creating reports through Power Insight to track key metrics and performance.

Visualize data by creating reports and interactive dashboards in MS Excel.

Accomplishments:

Implemented Results Callback system ensuring patients who presented to L&D with serious infections get their results even if they come back after discharge.

Created an interactive breastfeeding dashboard to support targeted interventions to improve exclusive breastfeeding rates

Updated charging system on L&D to capture all items used in C-section and Vaginal deliveries, including items costing $1000 per use not previously able to be charged.

Converted the paper prenatal risk assessment to electronic increasing utilization and ability to identify at risk patients and connect them to services early in pregnancy.

Transitioned Diabetic Educators from a paper process to a fully electronic workflow utilizing the patient portal increasing ease of communication and patient satisfaction.

Transitioned from a workflow where sonographers and nurses had to manually fax 60-70 scans per day to referring providers to a fully automated, electronic process.

RN Team Lead July 2020 – June 2021

Virtual Hospital - Sinai Hospital, Baltimore, MD

Responsible for responding to patient’s clinical concerns via various input channels and follow up with relevant providers.

Collaborate with leadership to develop and hone new processes for review of patient clinical information.

Responsible for training new clinical staff members for the COVID-19 Hotline.

Collaborate with leadership to review efficiency and workflows within the Virtual Hospital.

Accomplishments:

Redesigned triage/testing hotline workflow to decrease the amount of people callers had to speak to schedule from 3 to 1 significantly decreasing hold times and improving patient satisfaction.

Created comprehensive onboarding program including onboarding checklist and manual for new staff to the Virtual Hospital

Interim Nurse Manager/Special Projects RN April 2020 - June 2020

Autumn Lake at Oakview, Silver Spring, MD

Ensure facility is maintaining adequate infection prevention measures

Coordinate staff testing for COVID-19 as per governor mandate

Daily rounds assessing for and supporting constantly changing nursing needs

Registered Nurse August 2019 - June 2020

Lifebridge Health Israel, Jerusalem, Israel

Working closely with Hospital Operations Coordinator and Virtual Hospital to improve throughput

Responsible for identifying all patients within critical care units who are appropriate for downgrade

Assists with quality monitoring and chart reviews

Education

Master of Science in Nursing Informatics April 2021

Walden University

Minneapolis, Minnesota

Bachelor of Science in Nursing June 2019

University of Maryland, Baltimore

Baltimore, Maryland

Licenses and Certificates

Maryland RN License ID # R239619

Basic Life Support – American Heart Association

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