Customer Service Data Entry, Microsoft, problem solving, phone, sales

Stephanie Cronky

New Brighton, MN, ***** 763-***-**** *.**********@*******.***

Professional summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experience

September 2020 - now

Associate PetSmart - Elk River, MN

Managed customer relations and customer service through daily communication and interaction.

Boosted experiences by delivering superior customer service, issue resolution and merchandising.

Created and built custom project plans for customers to satisfy quality, time, and budget.

April 2016 – September 2019

Customer Service The Home Depot - Elk River, MN

Confer with customers by telephone or in person.

Organized, implemented, and taught weekly workshops.

Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.

November 2015 – March 2016

Cashier/Associate Holiday Station Stores - Elk River, MN

Issue receipts, refunds, credits, or change du to customer.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Helped customers complete purchases, locate items, and join reward programs.

Education

Paladin Academy – Blaine, MN

Anoka, Ramsey Community College – Blaine, MN

Anoka Technical College – Anoka, MN

Skills

Problem Resolution

Shipping and receiving

P.O.S. systems

Hazardous Chemical Training

Project Management

Training and Mentoring

Customer Service

Data Entry

Microsoft PowerPoint

Certifications

MCAS - Microsoft Certified Application Specialist

ACE - Adobe Certified Expert, Photoshop

Forklift certified

OSHA - Occupational Safety and Health Administration.

HIPPA – Health Insurance Portability and Accountability Act

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