Data Entry Customer Service

Cynthia Tirado 702-***-****

***************@*****.***

EXPERIENCE

Green Thumb Industries (Essence), 6410 S. Durango Dr, Guest Consultant

February 2022 - July 2022

● Assist patients in a customer-facing, intimate retail environment

● Utilize product and consumption-method knowledge to successfully recommend a safe and e ective regimen suited to each patient’s specific needs

● Ensure sales floor is properly stocked and presence of store is well maintained

● Own responsibility for remaining up-to-date with product knowledge

● Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction

● Complete duties assigned during scheduled shift including: correct cash handling and discount application, verification of proper paperwork, documentation, ID for guests, accurate use of Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state’s electronic verification system

● Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints

● Promote a work environment that is positive, communicative, patient-oriented, and compliant

IN-N-OUT Burger, 4888 Dean Martin Dr, IN-N-OUT

Associate

February 2019 - Current

● Hired as level 1 associate to attend lobby, welcome incoming guests, converse with guests, sweep and mop floors, trash duty, stocking, busing all tables, wipe down windows, cleaning female restrooms, and any other lobby needs

● Promoted to level 2 associate after one month to cashier. This included handling cash, e ective communication skills when taking orders, following strict protocols to prevent theft of cash, following strict protocols of cleanliness, required to provide excellent customer service, “your smile is apart of your uniform”

● Level 2 also includes preparing drinks for drive-thru orders including soft drinks, shakes, coffee and tea, and calling orders for pickup in lobby

● Level 3 includes handling cash through pay window, giving out orders for the drive-thru, and taking orders for the drive-thru while keeping up with communication through the headset with drive handout and grill

● Level 4 included making fries from potato to fryer while maintaining the cleanliness and quality of fresh french fries, keeping up with fast paste orders in seconds, good communication skills for fast quality orders with drive handout, grill, and board

● Level 5 includes dressing burgers in an orderly manner at an accurate paste. As well as restocking produce on the board so each burger is made precisely.

● Following strict uniform requirements such as no visible tattoos, no piercings, crew socks, non slip shoes, white pants, white shirt, white undershirt, no nails, hair must be done, and hair must be completely hidden under IN-N-OUT hat

● Recommend food and beverage items under items to guests, specifically from the secret menu

Peak Services / Pk Supply, 4710 W Dewy Dr, Salesperson, Warehouse Main Assistant

March 2021- Aug 2021

● Drive in my own vehicle to different neighborhoods; knocking on doors to book appointments for critter guards, solar panel cleaning, or turf rejuvenation

● Worked in warehouse maintaining a clean environment, restocking inventory, counting inventory,and send out shipments Amazon Inc.,6001 E Tropical Pkwy, Amazon Associate. May 2020 - March 2021

● Pack: Collected items from shoot, packed them, and then set them out onto conveyor belt for shipment

● Rebin: Grabbed each item individually out of a tray, and set the item in a shoot for shipment

● Induct: Scanned an item from inside a tote then released scanned item onto a tray

● Problem Solve: Printed new bar codes for items, cleaned up, and organized damage or overage items, found missing, or loose items to send out for fast paced shipments, and send out items to correct trays

Billy Casper Golf-California Country Club, 1509 Workman Mill Rd, Food Server

July 2018-January 2019

● Following company policies when welcoming guests into the ballroom

● Catered to guests for food services, questions, and requests

● Required to customer inquiries or complaints according to company policies

● Kept work area clean

● Polished utensils, glass cups, wine glasses, and champagne glasses

● Folded tablecloths and napkins for appropriate display purposes

● Arrived before events to complete setup of ballroom according to contract requirements

● Breakdown of ballroom after each event according to company policies including break down of stage,tables, chairs, and dish-ware

Contact this candidate