Customer Support Arabic

Nour Chikh Mousa *** Ovignton ave

Brooklyn, NY, *1209

917-***-**** ****.**********@**.***.***

EDUCATION:

Sept. 2018 - Doctor of Pharmacy Degree

May 2022 Arnold & Marie Schwartz College of Pharmacy and Health Sciences

Long Island University, Brooklyn, New York

Expected Graduation 2022

Sept. 2014 - Pre-Pharmacy

May 2018 Long Island University, Brooklyn, New York

EXPERIENCES:

Aug 2014- May 2022 NU-Edge Pharmacy 7707 5th Ave Brooklyn, NY, 11209 (718)748- 4082

Sales Representative and Customer Support

●Entering and filling in prescriptions.

●Take phone order prescriptions.

●Assisted customers at the counter by receiving and retrieving prescriptions.

●Answered incoming calls, directed customers to merchandise location, and answered questions and problems regarding merchandise and services.

●Helping with financial transactions.

●Maintained quality involuntary control.

●Assisted customers in receiving full satisfaction of service to their medical needs, and any supplies with the right customer service.

●Utilizing my Arabic professions in providing patient.

May 2014- August 2014 Doctor’s office Pediatrician - Brooklyn 6805 5th Avenue, Brooklyn, NY 11220 (718) 833- 7466

Administrative duties and tasks

●Assisted office manager with a paper work

●Greeted incoming patients, provided exceptional patient services

●Collected patient healthcare information

●Performed administrative duty and responsibility.

INTRODUCTORY PHARMACY PRACTICE EXPERIENCES:

DEC 2018- Rite Aid #10573

Preceptor: Elaine Petses, PharmD

Location: 7501 5th Ave

Brooklyn, New York

Oct 2018- Brooklyn hospital

Preceptor: Kathleen Minlionica, RPh, MS

Location: 121 DeKalb AVE, Brooklyn, New York

COMMUNITY PRACTICE (IPPE)

JUN 6, 2019 – JULY 6, 2019 - Duane read pharmacy #14154

Preceptor: Svetlana Krichavets, pharmD

44 COURT ST Brooklyn, New York

●Entered and filled prescription with accuracy.

●Entered oral phone prescription.

●Called requesting prescription refills to improve patient care.

●Worked with insurance companies to success dispense prescriptions.

●Promoted wellness by conducting blood pressure screening.

●Counsel patients on prescriptions to insure optimal results.

●Assisted patients with over counter selection.

INSTITUTIONAL PRACTICE (IPPE)

July 21, 2021- AUGUST 10, 2021- Suny Downstate medical center

Preceptor: Liakat ivan morshed,pharmD

445 Lenox Road Box 36, Brooklyn, NY11203

We included 700 medications that should be kept in an outpatient pharmacy. Including OTC medications.

Completed project about insulin administration including changing from one formulation to another and how to calculate insulin dosage.

Discussed about controlled substances. How we can analyze information if the patient on controlled substance drug.

Helped in joint commission manual in an outpatient pharmacy

ADVANCED PHARMACY PRACTICE EXPERIENCES (APPE)

COMMUNITY (APPE):

August 11, 2021-September 9,2021 – CVS # 10086

Preceptor:Marta Antonyuk, pharmD

30 Flatbush Ave, Brooklyn, NY,11217

●Vaccinated patients for Covid-19, Shingrix, and Flu shot

●Entered and filled prescription with accuracy.

●Entered oral phone prescription.

●Called requesting prescription refills to improve patient care.

●Called prescribers for prior authorizations

●Worked with insurance companies to success dispense prescriptions.

●Promoted wellness by conducting blood pressure screening.

●Counseled patients on prescriptions to insure optimal results.

●Assisted patients with over counter selection.

Institutional (APPE)

September 13, 2021- October 18, 2021- Northwell health-Lenox Hill Hospital

Preceptor: Paul Nowierski

100 east 77th St New York, NY, 10021

Used the Omnicell machines

Medication reconciliation

IV compounding

IV picking

Returned medication back to stock

General Inpatient (APPE):

October 20, 2021 – November 24, 2021- The Brooklyn Hospital Center

Preceptor: Kyle Hampson, PharmD

121 Dekalb AVE Brooklyn, NY, 11201

Fallowed patient medications

went on rounds with health care team

Discussed medications problems with healthcare team

ELECTIVE (APPEs):

November 29, 2021 – January 11,2022- Mega Aid Compounding Pharmacy

Preceptor: David Nwogu, PharmD

140TH Street Brooklyn, NY, 11220

-Entered oral phone prescription.

-Counsel patients on prescriptions to insure optimal results.

-Refill prescription

-Do returns

-Refreshed and reloaded prescriptions

-Compounded Creams

Acute Care (APPEs):

January 14, 2022- February 18, 2022- New York Presbyterian-Weill Cornell

Medical Center

Preceptor: Yoonsun Mo, PharmD

525 East 68th ST NY, NY, 10065

Fallowed patient medications in Cardiac ICU

Went on rounds with health care team in Cardiac ICU

Discussed medications problems with healthcare team in Cardiac ICU

Ambulatory Care:

February 23,2022 – March 30, 2022- PATH/Brooklyn Hospital

Ambulatory Care

Preceptor: Maria Longo, PharmD

121 Dekalb AVE Brooklyn, NY, 11201

Fallowed patient Health Problems

Fallowed patient medications

Went on Round with the medical team

Medication reconciliation

ELECTIVE (APPEs):

March 31, 2022 – May 5, 2022- Apthorp Pharmacy

Preceptor: Jordan Langro, PharmD

2191 Broadway NY, NY 10024

Called Providers for refills, alternative medications, and change in directions.

Compounded

ocreams

osuppositories

ocapsules

osolutions

Counseled patients on prescriptions to insure optimal results

Returned medication back to stock

PROFESSIONAL ASSOCIATIONS

Member, American Pharmacists Association Academy of Student Pharmacists (APhA-ASP)

Industry Pharmacy Organization (IPHO)

American College of Clinical Pharmacy (accp)

American Society of Hospital Pharmacists (ASHP)

PROFESSIONAL ACTIVITIES/SERVICE

Jan 2021- NHPA Brown Bag Event

Working in a team and helping patients on organizing their medication based on disease sate

Nov 2020- Pharmacy Careers In the US Military PDP

PDP by iGive organization to learn more about chances of pharmacist in the military.

Oct 2019 – NYCSHP AND ROYAL COUNTIES PDP

PDP by ASHP organization to learn about different pharmacy career.

Aug 2019 - Interprofessional Education (IPE) Activity.

Working in a team with nursing students at NYU School on causes for pain management and opioid addiction.

Mar 2019- APHA Pharmacy-Based immunization Delivery

I have the knowledge and skills associated with vaccine information and administration.

Jan 2019- Pharmacy Alumni & professional Networking Event

Attending meeting with different pharmacists talking about different jobs in the pharmacy field.

COMPUTER SKILLS

●Microsoft Office ( Word, Excel, PowerPoint)

●Wholesalers Software Systems (Kinray and AmerisourceBergen)

●Software Systems: Micro Merchant

● Typing Arabic – English 60 W/Min

LANGUAGE SKILLS

●Proficient in Arabic.

●Archiving of incoming and outgoing documents electronically Arabic and English.

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