Customer Service Network Administrator

Aklilu Yirefu

***** ******* **. ******, ** ***** 469-***-**** ************@*****.***

Objective To support and demonstrate mainstream networking and information technology. Increase productivity and service for IT industries and the community.

DALLAS COLLEGE

Associate of Science - A.S. 10/2020

Major: Information Technology (IT)

Anticipated Date-Spring 2024 Minor: CIT - Network Administrator and Support (CCNA-TRACK)

Work Experience

Second and Surplus-Shipping/Receiving 2020-Present

Shipping product to the customer in a timely manner

Receiving product from customers vendors in order to increase revenue

Organizing product for store and warehouse for customer service

Assist customers on the sales floor

Stocking shipments of product using operated machinery (forklift)

Currently follow OSHA policies and procedures

Laz Company-Valet (Lead) 2017-2019

Greet and welcome guest to the establishment and offer professional valet services

Accommodate guests by opening doors and assisting with luggage or other heavy items

Collect money from customers in order to accommodate appropriate parking spots

Answer guests' questions regarding local attractions, restaurant and other available services

Collect and accurately label keys belonging to guests to ensure their proper return

Skills & Abilities

Microsoft Windows 10.1 Suite

Printing, Copying, Faxing & Emailing

Stocking, Scanning, Cashiering

Certified (CIT- PC Technology and A+ Certification) OR (SA. CIT. PC/A+CERT.08) program

Certified (CIT- PC Technology and A+ Certification)

Certified forklift

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