Front Desk Sales Manager

Jacob Martin

Nashville, TN ***** 615-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Self-motivated Legal Student with 6+ years of experience in management, client relations, communications and data-driven problem solving. Using my educational background, office skills to assist in legal operations and project management. Ensuring that clients receive the highest standard of service possible while increasing client retention rates, drive customer loyalty and generate sales. Managing both client needs and internal objectives concurrently to achieve success. KEY SKILLS

● Project Management • Research & Analysis • Document Briefing & Review

● Law Office Support • Training & Development • Leadership & Delegation

● Critical Thinking • Client Relations • High Sales Track Record EMPLOYMENT AND PROFESSIONAL EXPERIENCES

Whirlpool, Job Site Assessor • Nashville, TN June 2021 – Current

● Travel to different cities to meet with other supervisors and partners to ensure execution of reports, product and timelines

● Search, update, and complete reports in order to insure construction homes will get merchandise on a specific date

● Develop reports of new information in the construction field weekly to go over in meetings with supervisor and or coworkers

● Managed numerous projects and comprehensively analyzed possible risks and assessing them

● Improved clients Fail to Pass ratio process, increasing passing inspection reports from 20% to 90%

● Made adequate decisions when faced with complex/multiple avenues on the direction of projects Encore, Front Desk Manager • Nashville, TN Dec 2021 – Current

● Performed administrative duties such as filing, updated records, and schedulings

● Act as liaison between the General Manager and staff

● Generating reports, video and feedback for presentation to the general manager.

● Attend to residents while also supervising other front-office personnel to insure their following company policy

Ashley’s Home Store, Mattress Department Manager • Brentwood, TN Aug 2020 – May 2021

● Increase stores sales volume while maximizing income by selling product based off of product knowledge and margin.

● Perform greetings on each and every guest in an attempt to introduce and close mattresses for every associate apart of the “WHITE COAT/SLEEP GENIUS PROGRAM”.

● Email and File daily reports of present sales, revenue, expenses and realistic forecast to management team Cowboy Maloney’s, Store Manager • Clinton, MS Jan 2019 – Sep 2020

● Achieve growth and hit sales target by objectives setting, coaching and performance monitoring of sales team

● Implement plans to build and promote strong, customer relations that will increase business revenue

● Email and File daily reports of present sales, revenue, expenses and realistic forecast to management team

● Effectively distributed tasks to respective team members who were the most qualified to complete them Conn’s Home Plus, Sales Manager • Jackson, MS Dec 2017 – Dec 2018

● Maintaining sales volume while selling products and services using solid negotiations to potential customers.

● Professionally hold trainings to review and educate employees to meet monthly sales quota

● Assess the strengths and weaknesses of the sales team and manage the sales program accordingly to ensure future sales.

Butler Snow, Concierge • Madison, MS Aug 2016 – Aug 2017

● Presented data, recommended solutions, scheduled meetings, and ensured deliverables were presented timely for Attorneys, Paralegals and Secretaries.

● Assist with the organizations of meetings, consultations and office assignments

● Professionally tour or convey items to office clients and executives ACLU, Intern • Jackson, MS May 2015 – Aug 2016

● Drafted and revised case briefs

● Help other Paralegals and Attorneys on cases by gathering confidential information and briefing cases

● Review and record intake documents into the computer system EDUCATION

Jackson State University, Bachelors of Science• Jackson, MS Class of 2020 B.A. Major: Criminal Justice

Hinds Community College, Associates of Science• Jackson, MS Class of 2016 A.S. Major: Paralegal Studies

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