OLUBUKOLA OBISESAN
Contact
*******@*****.***
Objective
Highly motivated and very organised healthcare practitioner (Nurse) with 2+ years experience in customer service, healthcare service, nursing with proven record of superior performance at individual, team and organisational level. Fast learner and can quickly incorporate and implement new procedures to maximise efficiency and productivity . Multitasks and prioritise workload with little or no supervision. Detail- oriented professional looking to bring medical background, customer service skills and team building skills to a fast paced and deadline-driven environment.
Education
Diploma Nursing
School of Nursing
Osogbo, Osun state
September 2015- May2019
Experience
January 2020-March2022
Nurse • Living Spring Medical Centre, Iwo, Osun State
Receive patients or clients in getting to the hospital (first contact). Made patients or clients feel comfortable and free to talk about anything.
Assessing, observing, and speaking to patients
Recording details and symptoms of patient medical history and current health
Preparing patients for exams and treatment
Creating, implementing, and evaluating patient care plans with the medical team
Supervising licensed practical and vocational nurses, nursing assistants, and nursing
July 2019-December 2019
Personal assistant and health care facilitator • GNR health insurance company Ibadan Oyo State
Took customer calls and provide accurate, satisfactory answers to their queries and concerns
Provide as many details as possible to the clients such as the dates of visits to providers, notes about phone conversations and documentation of Billings and payments.
Help employer with daily time management and run errands as needed.
Help to train new employees and inform them about the company’s customer management policies
Key Skills
Problem anticipation and resolution
First aid and CPR
Personalized customer service
Time management
prioritization and triage skills
Ability to stay calm and collected in a fast paced environment
Planning and organization
Office management
Interpersonal and leadership
Administrative skills
Flexibility and adaptability
Ability to cope in difficult situation and willing to learn
Effective communication skills
Excellent organizational and team building skill
Result oriented
Appointment scheduling
Certification
Crew Training institute Ikeja, Lagos.
Cabin crew job preparation course 2021
Achievements
Employee of the month December 2019