Customer Service Representative

ANTHONY ALVARADO

**** ******** *** #*** **** Tree, CO 80124 · 720-***-****

**********@*****.***

Overview – Excellent communicator with over fifteen years 0f experience working in demanding call center environments as a Customer Service professional, advanced technician, licensed registered representative, trainer and supervisor

EXPERIENCE

FROM 9/19– TO 1/22

CUSTOMER SERVICE REGISTERED PROFESSIONAL, Empower Retirement

Licensed (series 6, 63) representative professional to assist participants who are enrolled in their employer backed retirement fund.

FROM 8/2007– TO 11/2018

SENIOR CUSTOMER SERVICE REPRESENTATIVE, dish network

Responded to customers who left feedback concerning unresolved issues -resolved transferred frontline calls needing advanced technical support – resolved commercial escalated technical and billing issues

FROM 7/2006– TO 10/2008

SUPERVISOR, MARILYN HICKEY MINISTRIES PRAYER CENTER

Supervised 25 prayer center agents - quality assurance – training – cost analysis

EDUCATION

MAY 1980

B.A. BIBLE, central bible college (now - evangle university)

Attended with a full scholarship and finished with a 3.4 GPA

SKILLS

Outstanding training ability- first rate at motivating team members

Flexible team player with good judgement able to take the initiative

Outstanding mathematical ability and ability to analyze raw data

Ability to successfully juggle numerous tasks in a fast-paced environment

Ability to implement business protocol and applications