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Service Representative Assistant Cna

Location:
Haverhill, MA
Salary:
25 up
Posted:
October 08, 2022

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Resume:

Matilde L Almonte

Haverhill, MA 978-***-****

adsw1t@r.postjobfree.com

Objective

Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Knowledgeable of coding for ICD-9, CPT and HCPCS. Ability to multi-task and be detail oriented. Highly self-motivated and directed, with keen attention to detail

Education

Middlesex Community College Lowell, MA 2015

Register Nurse in Progress

Manhattan Institute Training School Manhattan, NY 2013

Phlebotomy and Electrocardiogram

Bronx Community College Bronx, NY 2010

Business Administrative Management Marketing

1199 SEUI Union Fund Training Bronx, NY 2009

Certified Nurse Assistant CNA #-098613

Skills

Vital Signs

EKG – 12 Lead

Phlebotomy

Aseptic Procedures

Autoclave

High level nursing services

Microsoft Office Word, Excel

Fluent English & Spanish

Strong Communication Skill

Excellent Organization Skills

Dedicated and Dependable

Urinalysis

Professional Education Courses

Medical Terminology OSHA Standards Pharmacology Cue

Medical Office Procedures HIPPA Regulations Anatomy & Physiology

Medical Law & Ethics Clinical Procedures EHR / EMR

Experience

Holy Family Hospital Methuen, MA 08/2018-present

Patient Access Coordinator

• Ensures completion of registration paperwork to facilitate efficient patient flow.

• Organizes and coordinates the activities and flow of work for the patient access area

• Makes adjustment in employees, patients and physicians schedules to respond to operational problems

• Assists team members with operational support and training.

• Manage patient caseload to ensure conversion to admit.

• Works as a productive member of a multi-person Call Center team.

• Comes to work on time and as scheduled.

• Assists with employee performance appraisals. Assists with completing employee payroll.

• Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships.

• Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program

• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

• Assigns tasks, monitors performance of and assists in training patient service representative

• Performs duties in accordance with departmental guidelines

• Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling.

Merrimack Valley Holy Family Hospital Haverhill, MA 11/16-08-2018

Mental Health Counselor

Provide various outpatient mental health services with the goal of patient recovery.

Conduct intakes and monitor individual, group, and family therapies.

Develop service plans and conduct reviews as needed throughout the duration of treatment.

Provide mental health assessments, counseling, referrals, and intervention services.

Complete and maintain documentation according to federal and state guidelines.

Provide an array of outpatient mental health services to promote individualized patient recovery

Conduct intakes, individual, group, and family therapy

Develop service plans and conduct reviews as needed throughout the duration of treatment

Provide mental health assessments, counseling, referrals, and intervention services

Complete and maintain documentation in a timely and accurate manner and according to Federal, State and Center guidelines

Write reports to court, school, or other community agencies as necessary

Follow up with psychiatrists and/or attending physicians in cases involving hospital admissions

Collaborate with external psychiatric care providers as well as representatives from civic assistance programs to help schedule treatment sessions for those patients who need them

Merrimack Valley Holy Family Hospital Haverhill, MA 05/16-11/16

Certified Nurse Assistant

Assisted residents with dressing, grooming, eating, bathing, positioning, turning, toileting, and exercising.

Collects specimens as instructed.

Report and records observations and results of treatments, tests, procedures, and specimens when indicated.

Transfers, transport, and escorts residents as needed with the use of safety/protective devices.

Answer call lights promptly and courteously.

Follows all safety, security, infection control, and hazardous materials policies and procedures.

Maintains complete residents confidentially and complies with HIPPA regulations.

Applies Hearthstone teachings and philosophy to all aspects of the position.

Collects specimens as instructed.

Report and records observations and results of treatments, tests, procedures, and specimens when indicated.

Transfers, transport, and escorts residents as needed with the use of safety/protective devices.

Answer call lights promptly and courteously.

Follows all safety, security, infection control, and hazardous materials policies and procedures.

Maintains complete residents confidentially and complies with HIPPA regulations.

Applies Hearthstone teachings and philosophy to all aspects of the position.

Assisted to provide Vital Sing such as taken Blood Pressure, Oxygen, Respiration, Pulse, and Temperatures.

Perform various patients care duties such as patients weight and heights,

Received patients when their come to be admitted in the hospital.

Provide help to discharged patients such as packing their belonging, escort them to the exits, and bring all their medical records with them.

Edgewood Retirement Community North Andover, MA 09/2015-05--/22

Certified Nurse Assistant

Assisted residents with dressing, grooming, eating, bathing, positioning, turning, toileting, and exercising.

Collects specimens as instructed.

Report and records observations and results of treatments, tests, procedures, and specimens when indicated.

Transfers, transport, and escorts residents as needed with the use of safety/protective devices.

Answer call lights promptly and courteously.

Follows all safety, security, infection control, and hazardous materials policies and procedures.

Maintains complete residents confidentially and complies with HIPPA regulations.

Applies Hearthstone teachings and philosophy to all aspects of the position.

Practices and exhibits Edgewood’s Standards of Performance and Values at all times.

Assisted residents with any type of medicine cue.

Wingate Haverhill Haverhill, MA 11/2014-10/2015

Certified Nurse Assistant

Assist with ADL’s bed mobility, and transfers

Performed vital signs and documented in patient chart

Observing and reporting changes to patient/residents

Setting meal trays and feeding patient/residents

Provide interventions to prevent pressure ulcers

Provide care of patients with Foley bag catheter

Administrative tasks as assigned

On condition to the patient attendant to exam rooms

Bring Care Home Topsfield, MA 6/2014-Present

Certified Nurse Assistant

Transporting Patient to assigned appointments

Prepare meals, house chorus, and asset with restroom duties

Observing and reporting changes to patient/residents

ADL’s bed mobility, and transfers

Administrative tasks as assigned

Provide care of patients with Foley bag catheter

Provide interventions to prevent pressure ulcers

Kateri Residence (Archcare) Manhattan, NY 07/2010-08/2013

Patient Care Technician

Performed vital signs and documented in patient chart

Performed EKG tests and provided results to physician

Prepared and maintained exam rooms

Provided patient escort to departments and exam rooms

Administrative tasks as assigned

Performed Blood drawn

Collect blood samples

Certifications

Certified Nursing Assistant 2009

Phlebotomy and Electrocardiogram 2013

American Heart Association CPR, First Aid, AED 2014

Wingate Nursing Home Alzheimer’s Training 2014



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