Service Representative Assistant Cna
Resume:
Matilde L Almonte
Haverhill, MA 978-***-****
*.***********@*****.***
Objective
Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Knowledgeable of coding for ICD-9, CPT and HCPCS. Ability to multi-task and be detail oriented. Highly self-motivated and directed, with keen attention to detail
Education
Middlesex Community College Lowell, MA 2015
Register Nurse in Progress
Manhattan Institute Training School Manhattan, NY 2013
Phlebotomy and Electrocardiogram
Bronx Community College Bronx, NY 2010
Business Administrative Management Marketing
1199 SEUI Union Fund Training Bronx, NY 2009
Certified Nurse Assistant CNA #-098613
Skills
Vital Signs
EKG – 12 Lead
Phlebotomy
Aseptic Procedures
Autoclave
High level nursing services
Microsoft Office Word, Excel
Fluent English & Spanish
Strong Communication Skill
Excellent Organization Skills
Dedicated and Dependable
Urinalysis
Professional Education Courses
Medical Terminology OSHA Standards Pharmacology Cue
Medical Office Procedures HIPPA Regulations Anatomy & Physiology
Medical Law & Ethics Clinical Procedures EHR / EMR
Experience
Holy Family Hospital Methuen, MA 08/2018-present
Patient Access Coordinator
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Organizes and coordinates the activities and flow of work for the patient access area
• Makes adjustment in employees, patients and physicians schedules to respond to operational problems
• Assists team members with operational support and training.
• Manage patient caseload to ensure conversion to admit.
• Works as a productive member of a multi-person Call Center team.
• Comes to work on time and as scheduled.
• Assists with employee performance appraisals. Assists with completing employee payroll.
• Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships.
• Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• Assigns tasks, monitors performance of and assists in training patient service representative
• Performs duties in accordance with departmental guidelines
• Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling.
Merrimack Valley Holy Family Hospital Haverhill, MA 11/16-08-2018
Mental Health Counselor
Provide various outpatient mental health services with the goal of patient recovery.
Conduct intakes and monitor individual, group, and family therapies.
Develop service plans and conduct reviews as needed throughout the duration of treatment.
Provide mental health assessments, counseling, referrals, and intervention services.
Complete and maintain documentation according to federal and state guidelines.
Provide an array of outpatient mental health services to promote individualized patient recovery
Conduct intakes, individual, group, and family therapy
Develop service plans and conduct reviews as needed throughout the duration of treatment
Provide mental health assessments, counseling, referrals, and intervention services
Complete and maintain documentation in a timely and accurate manner and according to Federal, State and Center guidelines
Write reports to court, school, or other community agencies as necessary
Follow up with psychiatrists and/or attending physicians in cases involving hospital admissions
Collaborate with external psychiatric care providers as well as representatives from civic assistance programs to help schedule treatment sessions for those patients who need them
Merrimack Valley Holy Family Hospital Haverhill, MA 05/16-11/16
Certified Nurse Assistant
Assisted residents with dressing, grooming, eating, bathing, positioning, turning, toileting, and exercising.
Collects specimens as instructed.
Report and records observations and results of treatments, tests, procedures, and specimens when indicated.
Transfers, transport, and escorts residents as needed with the use of safety/protective devices.
Answer call lights promptly and courteously.
Follows all safety, security, infection control, and hazardous materials policies and procedures.
Maintains complete residents confidentially and complies with HIPPA regulations.
Applies Hearthstone teachings and philosophy to all aspects of the position.
Collects specimens as instructed.
Report and records observations and results of treatments, tests, procedures, and specimens when indicated.
Transfers, transport, and escorts residents as needed with the use of safety/protective devices.
Answer call lights promptly and courteously.
Follows all safety, security, infection control, and hazardous materials policies and procedures.
Maintains complete residents confidentially and complies with HIPPA regulations.
Applies Hearthstone teachings and philosophy to all aspects of the position.
Assisted to provide Vital Sing such as taken Blood Pressure, Oxygen, Respiration, Pulse, and Temperatures.
Perform various patients care duties such as patients weight and heights,
Received patients when their come to be admitted in the hospital.
Provide help to discharged patients such as packing their belonging, escort them to the exits, and bring all their medical records with them.
Edgewood Retirement Community North Andover, MA 09/2015-05--/22
Certified Nurse Assistant
Assisted residents with dressing, grooming, eating, bathing, positioning, turning, toileting, and exercising.
Collects specimens as instructed.
Report and records observations and results of treatments, tests, procedures, and specimens when indicated.
Transfers, transport, and escorts residents as needed with the use of safety/protective devices.
Answer call lights promptly and courteously.
Follows all safety, security, infection control, and hazardous materials policies and procedures.
Maintains complete residents confidentially and complies with HIPPA regulations.
Applies Hearthstone teachings and philosophy to all aspects of the position.
Practices and exhibits Edgewood’s Standards of Performance and Values at all times.
Assisted residents with any type of medicine cue.
Wingate Haverhill Haverhill, MA 11/2014-10/2015
Certified Nurse Assistant
Assist with ADL’s bed mobility, and transfers
Performed vital signs and documented in patient chart
Observing and reporting changes to patient/residents
Setting meal trays and feeding patient/residents
Provide interventions to prevent pressure ulcers
Provide care of patients with Foley bag catheter
Administrative tasks as assigned
On condition to the patient attendant to exam rooms
Bring Care Home Topsfield, MA 6/2014-Present
Certified Nurse Assistant
Transporting Patient to assigned appointments
Prepare meals, house chorus, and asset with restroom duties
Observing and reporting changes to patient/residents
ADL’s bed mobility, and transfers
Administrative tasks as assigned
Provide care of patients with Foley bag catheter
Provide interventions to prevent pressure ulcers
Kateri Residence (Archcare) Manhattan, NY 07/2010-08/2013
Patient Care Technician
Performed vital signs and documented in patient chart
Performed EKG tests and provided results to physician
Prepared and maintained exam rooms
Provided patient escort to departments and exam rooms
Administrative tasks as assigned
Performed Blood drawn
Collect blood samples
Certifications
Certified Nursing Assistant 2009
Phlebotomy and Electrocardiogram 2013
American Heart Association CPR, First Aid, AED 2014
Wingate Nursing Home Alzheimer’s Training 2014
Contact this candidate