Leticia Hernandez **** E *th St Apt *** Cell 816-***-****

Kansas City, MO 64106 adsw1k@r.postjobfree.com

Skills:

Data Entry, alpha and numeric filling; Collection of payments; Call center Medical terminology; Greet people; Post payments and charges; Collections Multi line phones; Customer Service Representative; accounting clerk; file claims Accounts follow up; Prepare charts; Maintain records. Software Programs: Word; Excel; Power Point; Windows, Outlook; People Soft; KIVA; MIS database; Medisoft; MO Healthnet; Moss; Inova; Jet pay, Avaya, Omni Experience:

Mindlance Inc Union, New Jersey

Customer Care Professional 12/21 - 05/22

Answer phone, prepare electronic chart, transfer to correct department, notify correct group for triage

City of Kansas City Kansas City, MO

Customer Service Specialist 04/19 - 06/21

Registered patients for immunizations; verified insurance; provided city and state vaccination records; Filled birth and death certificates request Penmac Staffing Services, Inc Lees Summit, MO

Receptionist. 01/19 – 04/19

Call Center Representative. 04/18 -

10/18

311 Call center, Answer phone and assist customers, open and update cases. Answer phone, greet people, file, verify information in system, distribute mail. All Star Awards Kansas City, MO 08/17 – 11/17

Accounting

Invoicing, post payments, file, accepted payments, answers phones. 1st Choice Home Health Llc Kansas City, MO 09/16 - 08/17 Secretary

Answer phone, process timesheets, and process applications, bill Medicaid, translate. Penmac Staffing Services, Inc Lees Summit, MO

Receptionist City Hall 05/16 – 08/16

Receptionist Jackson County11/15 – 02/16

Answer 3 lines phone, direct people, stuffed and unstuffed envelopes, greet clients, process applications.

Self Employed Kansas City, MO 03/08 – 11/15

Various

Tax preparer; Accounting; Personal Assistant; House Cleaning; Caretaker Education:

Penn Valley Community College

Medical accounting and insurance billing, Medical terminology