Customer Service Assistant Manager

Location:

Salary:

Posted:

October 08, 2022

Harry Edwards

N. Charleston, SC 29420

**********@*****.***

PROFESSIONAL EXPERIENCE

Automation-Mercedes Charleston, SC

Lead June 2020 to Present

• Clean ovens

• Equipment cleaning

• Trained team members

• Effectively communicate between team leads, maintenance managers, and operations management for prioritizing reactive maintenance

• Interact with customers to ensure satisfaction

• Remove skids from plant

• Change out robot covers

Walmart Uniondale, NY

Night Assistant Manager September 2016-November 2019

• Coaching and training the associates in the store

• Moving pallets

• Overseeing the stocking process

• Making sure store is Clean and ready to be open

• Supports Customer Service in the incident and exception management resolutions

Nassau Community Hospital Long Island, NY

Financial Services Rep May 1998- November 2015

• Arranged for debt repayment or established repayment schedules, based on customer's financial situations

• Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

• Advised customers of necessary actions and strategies for debt repayment

• Conferred with customers by telephone or in person to determine reasons for overdue payments

• Located and monitored overdue accounts, using computers and a variety of automated systems

• Advised customers of necessary actions and strategies for debt repayment

• Answered customers questions regarding problems with their accounts

• Recorded information about financial status of customers and status of collection efforts

EDUCATION

High School Diploma

Uniondale High School 1996

SKILLS

Customer Service (10+ years), Collections (10+ years)

CERTIFICATIONS/LICENSES