Freelance Writer Administrative Technician

JILL ANN FRYKLUND

***** ***** ****** 949-***-**** PARKWAY, j jillannfryklund@DANA gmail.com POINT, CA 92629 TOP SKILLS

Creativity

Administration

Computer

Proficiency

EXPERIENCE

Customer Service

Multi-tasking

Detail Orientation

Organization

Phone Operations

Phone Sales

Communication

Retail Sales

Organization

Freelance Writer Newport Beach, CA

Remote advertising copywriter and content creator for print, radio, TV, video, articles, and blogs. Utilized Microsoft Office, Outlook, Asana, Zoom, Zendesk, and Adobe Creative Cloud. PBX Operator Four Seasons Hotel Vail, CO

On a seasonal basis and within a challenging international setting, was responsible for guest-specific service and high-volume phone operations using a Cisco PBX system. Provided callers with resort information, directed calls, addressed guest issues, provided wake-up calls, scheduled special amenities per guest requests, and made reservations. 11/2011 - Administrative Technician II ECO Transit and Trails, Gypsum, CO Office support to the management of a county transit service. Operated switchboard, greeted guests, created correspondence and reports, coordinated meetings and travel, recorded minutes, responded to emails, and wrote quarterly Newsletter. Utilized Microsoft Office and Adobe. 08/2009 - 08/2011 Sales and Design Representative Callard and Osgood, Ltd., Merchandise Mart, Chicago, IL Acted as a key showroom liaison to the design trade in the sale of high-end, custom-created furniture, wall and window coverings, lighting, and accessories. Oversaw the entire sales process. 07/2007 – 04/2009 Education

BA in Mass Communication, University of Minnesota School of Journalism, Minneapolis, MN 04/2012

07/2012 - 02/2022

Contact this candidate