Operations Manager Human Resource
Resume:
Kristen A. Medley
**** ***** **** **, **********, KY 40228
***********@*****.***
Accomplished Manager with experience coordinating and monitoring operations across various departments Adept at directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Project planning and development
Financial Management
Budgeting and forecasting
Proficient in Microsoft Office Suite
Operations management
Problem solving
Human resources knowledge
Cost reduction strategies
Risk analysis and management
Interpersonal communication
Conflict resolution
Work History
July, 2005-Current
Operations Manager Humana Inc, Louisville, KY
Manage staff of up to 75 associates with annual operating budget of $4.2 million
Responsible for staffing, hiring, training and other on-boarding activities for new associates
Responsible for oversight of accurate and timely processing of work
Compliance monitoring to ensure adherence with requirements set by Centers for Medicare and Medicaid (CMS)
Collaborate cross-functionally to refine procedures, devise best practices, and enforce quality metrics
Implements process improvement to optimize procedures for higher efficiency
Directs initiatives to improve work environment, company culture or overall business strategy
Nov 2003 – July, 2005
Supervisor Humana Inc, Louisville, KY
Oversaw implementation of benefit setup for new account offerings, including large group employer accounts
Collaborated with internal departments for feasibility of claims payment for custom benefit plans
Motivated and developed direct reports by assisting them with goal setting and achievement
Introduced new methods, practices and systems to reduce turnaround time
Implemented quality assurance process for multiple work types.
Education
July, 2005-Current
Associate of Science: Business Management
Sullivan University - Louisville, KY
Expected graduation June 2023. Over 90 credit hours completed with classes that focus on subjects such as computerized and cost accounting, business ethics and law, human resource fundamentals and marketing
Aug, 1994 – Sept, 1995
Diploma with focus in Business Administration
Sullivan University - Louisville, KY
Volunteer Experience
Oct, 2017 – current
Presentation Academy, Louisville, KY
Responsible for the teaching the sport of archery during school.
Ensures a successful and rewarding archery program for the students.
Coordinate and lead annual archery tournament
Solicits financial sponsors and coordinates fundraising events for the team.
2013 – Present
St. Athanasius School, Louisville, KY
Assists with the sports program as needed (special events, coaching, scheduling, concessions)
Contact this candidate