Customer Service Representative
Resume:
MALING SCAIFE
Saint John, IN ***** · 219-***-**** · ***************@*****.***
Customer Service Representative with six years of progressive experience in a call center environment. Knowledgeable with handling customer complaints, de-escalating calls and maintaining a positive and friendly disposition. Talented at typing at a great speed with proficiency using different customer service software. A collaborative team member with both strong speaking and typing abilities. Licensed in life, accident, and health.
Education
06/2012
Lake Central High School
Saint John, IN
High School Diploma
Indiana University Northwest
Gary, IN
Nursing
Work-Related History
New York Life Insurance Co - CSR
Hobart, IN
06/2016- 07/2021
Answer inbound client calls
Assist clients according to their needs
Take client payments
Enroll clients in auto pay
Mail out forms
Encourage clients to complete an insurance review
Choice Health Insurance - Licensed Health Broker
St. John, IN
07/2021-03/2022
Kindly greet client
Confidently and strongly pitch a Medicare advantage plan to the client
Answer any questions client may have
Successfully enroll client into a health plan
Professional Skills
Internet savvy
Can type 40 -45 WPM
Decision making and problem solving
Customer service and care
Strong analytical skills
Ability to interpret complex data
First call resolution
Ability to work under pressure
Wealth of experience successfully selling Medicare plans
Very familiar with Medical terminology
Knowledgeable about Medicare and Medicaid
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