MALING SCAIFE

Saint John, IN ***** · 219-***-**** · adsvu5@r.postjobfree.com

Customer Service Representative with six years of progressive experience in a call center environment. Knowledgeable with handling customer complaints, de-escalating calls and maintaining a positive and friendly disposition. Talented at typing at a great speed with proficiency using different customer service software. A collaborative team member with both strong speaking and typing abilities. Licensed in life, accident, and health.

Education

06/2012

Lake Central High School

Saint John, IN

High School Diploma

Indiana University Northwest

Gary, IN

Nursing

Work-Related History

New York Life Insurance Co - CSR

Hobart, IN

06/2016- 07/2021

Answer inbound client calls

Assist clients according to their needs

Take client payments

Enroll clients in auto pay

Mail out forms

Encourage clients to complete an insurance review

Choice Health Insurance - Licensed Health Broker

St. John, IN

07/2021-03/2022

Kindly greet client

Confidently and strongly pitch a Medicare advantage plan to the client

Answer any questions client may have

Successfully enroll client into a health plan

Professional Skills

Internet savvy

Can type 40 -45 WPM

Decision making and problem solving

Customer service and care

Strong analytical skills

Ability to interpret complex data

First call resolution

Ability to work under pressure

Wealth of experience successfully selling Medicare plans

Very familiar with Medical terminology

Knowledgeable about Medicare and Medicaid

Contact this candidate