Administrative Assistant Customer Service

NIKOLE E. MACON, B.S.

*** *. ****** *** *** *** PINE HILL, NJ 08021

1-609-***-**** **************@*****.***

A creative, driven and skilled professional seeking a fulfilling position in a well-established, cutting-edge organization with noble core values, where I can bring positivity to the institution as well as the community.

SKILLS/QUALIFICATIONS

Administrator-Survey-Processes-Quality and Performance-Improvement- Data Extraction- Data Analysis-Training-Monitoring Excel Report Spreadsheets and Customer Service- Excellent People skills along with empathy and sympathy

EDUCATION

M.S. Criminal Justice, Wilmington Delaware 2018- Current

B.A. Sociology, Rowan University, Glassboro NJ, December 2012

A.S. in Psychology, Gloucester County College, Glassboro-NJ, May 2009

High School Diploma, Deptford Township High School, Deptford Township NJ, June 1997

Solar Exchange

Set appointments for people that want Solar Panels

Make sure the clients understand that assessment is no obligation

Gateway Community Action Partnership, University Service Funding Technician, August 2014 – 2/14/2018

Assist a diverse population of clients with energy and emergency assistance applications

Process client files for government funding assistance in regards to utility accounts

Provide excellent customer service to underrepresented clientele

Responsible for obtaining adequate documentation as proof of a need for HEA applications

Determine eligibility for HEA, LIHEAP and USF grant assistance

Secretary, Majestic Home Remodeling June 2013-August 2014

Marketed home remodeling products to potential customers

Processed interested client applications SOMETHING ABOUT APPPOINTMENTS

Handled customer inquiries concerning accounts and resolved any discrepancies

Administrative Assistant (Instructor’s Assistant), Rowan University September 2009 – 2012

Assured that teacher’s instructions were conveyed to students correctly

Assisted instructor with the development of lesson plans and course content

Worked closely with instructor to ensure semester ran smoothly

Administrative Assistant, Allstate Insurance Company June 2008-Sept 2011

Updated client files

Sold various insurance products and services

Answered phones in a polite, professional and courteous manner

Contact this candidate