Customer Service Front Desk
Resume:
Rachel Robins
North Ridgeville, OH *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Northview Animal clinic - North Ridgeville, OH
March 2022 to Present
Answer all inbound calls
Time sensitive client appointment check in
Ezyvet experience
Smartflow experience
Full time assistant manager
Avail Vapor - Elyria, OH
December 2018 to Present
Sales based knowledge, product knowledge, and customer service. Helping to maintain KPI’s and operational processes.
• Promoted after six months
• Maintained all operations within the store
• Opened and closed the store at the beginning and end of shifts
• Managed a group of associates
• Performed official money count every day and night
• Upheld a high standard of customer service
• Managed daily reports of transactions
• Recruited, interviewed and hired individuals who brought enthusiasm to the team
• Microsoft experience includes Outlook, Excel, and Word Delivery Driver/Customer Service
Frankie’s Italian Cuisine - North Olmsted, OH
June 2018 to November 2018
Delivering food in a timely fashion, helping cheese and dressing prep, folding pizza boxes, handling money, giving proper change, and checking orders to make sure they’re correct before delivering them Keyholder
PETVALU - North Ridgeville, OH
April 2018 to June 2018
Stocker/Cashier
Marcs Grocery Store - North Ridgeville, OH
February 2016 to April 2018
Ring up customers orders, handle money, return correct change, returning merchandise to proper shelves, customer service.
Fast Food Worker
Dairy Queen - North Ridgeville, OH
January 2015 to November 2015
Making frozen treats and occasionally ringing customers orders out Education
High school or equivalent in Cosmetology
Lorain County Joint Vocational School District - Oberlin, OH September 2015 to June 2017
High school or equivalent
North Ridgeville High School
September 2014 to June 2016
Skills
• Cash Handling
• Customer Service Skills
• Inventory
• Sales
• training
• Delivery Driver Experience
• Interviewing
• Assistant Manager Experience
• Shift Management
• Microsoft Word
• POS
• Supervising Experience
• Microsoft Excel
• Customer Service
• Microsoft Outlook
• Cashiering
Certifications and Licenses
Cosmetologist
January 2019
driver's license
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales Fit — Highly Proficient
February 2020
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Warehouse Shift Leader — Highly Proficient
January 2020
Supervising warehouse staff and maintaining safety and security standards. Full results: Highly Proficient
Work style: Conscientiousness — Proficient
July 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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