Customer Service Closing Manager

Gayla Locke

Cell 707-***-**** • E-Mail ************@*****.***

Objective

Customer-focused individual with excellent communications and research skills. I am a multi-tasking individual with over 20 years of providing excellent customer service.

Skills

Proficient in Excel, Word, SAP, and Outlook.

Education

· High School Diploma

· AA in CBA

Experience

Manager Geiger’s Long Valley Market 7-2017 to Present

·Handling day to day matters of the supermarket including buying decisions, staff management, maintaining healthy cash flow and other administrative

·Did all special orders and seasonal pre books

·Administer and co-ordinate stock control and stock taking

·Responsible for store vendor direction and supervision including wine and liquor

·Maintaining staff attendance and scheduling

·Monitoring foreign and local products, forecasting the sales of products and ordering accordingly

·Checking the movement of products and maintaining proper availability of all the items.

·Comparing the sales and setting targets to meet sales compared to the last year

·Coordinating with the buyers and suppliers

·Approaching customers listening to their complains and suggestions, and providing them with alternatives and solutions

·Weekly reports, performance notice, duty reports, seasonal notes, investigation reports, and daily checklist

·Supervised Ace Department with special and seasonal orders

·

Closing manager Geigers Longvalley Market 5/11 - 9/17

•Provided excellent customer service via phone email and in person including escalations.

•Supervised all departments after upper management left for the day.

•Was in charge of ordering and stocking health and beauty aids.

•Dealt with all customer complaints or requests.

•Made sure store was clean at the end of the night.

•Counted out all tills

Contact this candidate