Customer Support Service Delivery
Resume:
TOPE KAREEM
*G RAN ENGINEER
P
E
****.******@*****.***
A
**** ******* ******* **, ******* 77433, Tx
W
Under construction
OBJECTIVE
EDUCATION
Highly skilled telecommunication engineer with over ten years of experience. Thoroughly proficient in designing, installing, integrating, testing, commissioning, and maintaining telecommunications systems for broadband networks.
Lone Star College, Cypress, TX
Associate Degree: Computer Network Specialization - CISCO -2022
University of Cape Town, CA, South Africa
Master of Science: Electrical and Electronic Engineering -2008
University of Ilorin, IL, KW, Nigeria
Bachelor of Science: Electrical and Electronic Engineering - 2001
KEY SKILLS
Virtualization, Orchestration, and Automation in an extensive Network
O-RAN split functions.
VMware & Telco Cloud Automation
AWS Cloud, Cisco BPA, Service Management, Grafana, NexSysOne, Infoblox, Mavenir CMS, Psono, Solarwinds, and vSphere
Python, Kubernetes, and Git &GitHub
Fujitsu Radio Unit
IP Routing and Switching
Optical Fiber characterization and Network Design
IP routing
Microsoft (MS) Project
CERTIFICATION
Cisco Certified Network Associate (CCNA)
Certified Fiber Optics Technician (CFOT)
Ericsson Certified Services Engineer (ECSE)
Certified Wireless Network Administration (CWNA)
TRAINING
Introduction to Kubernetes (07/2022)
Introduction to Machine Learning (05/2021)
Fiber U – Basic Fiber Optics (06/2020)
Core Network Design with COUNT Basic (2019)
Ericsson Certified Technology-IP (2012)
PUBLICATIONS
T. R. Karem and H. A. Chan, "A low-cost design of next-generation SONET/SDH networks with multiple constraints," AFRICON 2007, 2007, pp. 1-8, doi: 10.1109/AFRCON.2007.4401500
Kareem, Tope & Chan, H Anthony & Ntlatlapa, Ntsibane. (2008). Design Improvement of Dynamic Channel Selection Scheme for Multi-radio Wireless Mesh Networks. 351-357. 10.1109/BROADCOM.2008.28.
Ncemane, Sandisiwe & Chan, H Anthony & Kareem, Tope. (2006). Mapping Wireless Access Network Traffic to Multiservice Provisioning Platform. JACIII.
10. 201-206. 10.20965/jaciii.2006.p0201.
Kareem, Tope & Matthee, Karel & Chan, H Anthony & Ntlatlapa, Ntsibane. Adaptive Priority Based Distributed Dynamic Channel Assignment for Multi-radio Wireless Mesh Networks. 321-332. 10.1007/978-3-540-85209-4_25.
EXPERIENCE
5G RAN Engineer Dish Wireless, Denver, CO 12/2021 – present
Provide operational support for virtualized O-RAN systems deployed market-wide.
Perform root-cause analysis for failures and develop corrective actions.
Contributed to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors and increase service uptime leading to an overall excellent customer experience.
Provides support to facing Market Teams to troubleshoot/resolve complex issues with deployed RF and O-RAN systems.
Engages and escalates issues with vendors when critical/time-sensitive support and resolution are required.
Analyze system issues and determine corrective actions and implementations to restore services.
Ensures solutions meet critical criteria for CI/CD, system orchestration, and automation.
Obtained and used a thorough understanding and mid-level experience in 5G ORAN split functions (7-2x, RU, DU, CUCP, CUUP) to resolve RAN issues.
LTE Integration Engineer Spirent Comm. Plano TX 11/2019 – 11/2021
Installation, integration, and commissioning of BBU6630 and BBU5216 switches
SRS Call testing
PSAP and VoLTE call testing
Loading of site install script on BBU5216
Use of TEMS Phone and X-CAL
Ability to use NEMO and QXDM
Customer test cases experience using Spirent F4L
Fiber Test Field Engineer TAK Comm, Texas 4/2018 – 11/2019
Installation, configuration, maintenance, & testing of network equipment, including switches, routers, firewalls, Ethernet microwave radios, and DC power plants
Perform card adds or replacements, software upgrades, and associated testing
Worked with OTDR, Fusion Splicers, and basic Light-Source meters
Respond to trouble tickets initiated from both end-users and vendors in a timely fashion and meet stringent SLA requirements
Field Engineer Ericsson, South Africa 10/2016 – 10/2018
Installation, Commissioning, and Integration of Ericsson RBS equipment into customer networks
Installation/upgrades of cell site routers (7705 & IXR)
Using a laptop and specialized software, load software, and scripts to perform configuration as directed by the Remote Integration Center
Responsible for single site verification to ensure there is no VSWR/ PIM/ RET/ swap issue using the EXFO tool
Integration Engineer Ericsson, South Africa 04/2008 - 10/2016
Network Deployment, Migration, Commissioning, Integration & core network Customer Support.
Develop test plans and Method of Procedure (MoP) and simulate test bed and Pilot testing for new SW updates, Hardware, and features.
Perform daily routine check-ups and maintain the service delivery per the agreed SLA. Generate technical reports for reference to be used by the group for proper documentation and ease of troubleshooting and isolation.
Assist with disaster recovery planning, set-up, and testing analysis
Perform configuration and database provisioning of Ericsson LTE eNodeB and RNC
Provides Tier-2 customer support for 3G/4G-LTE - advanced core and 3G, 4G RAN access network.
NOC Engineer MTN, South Africa 6/2006 – 04/2008
Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolutions for managed services
Verifies network outages and escalates to appropriate fix agents to ensure timely resolution with a primary emphasis on quality
Accurately document problems using the trouble ticketing system, including detection information, diagnostic results, and repair information.
Interface with incumbent local exchange carriers, field service technicians, and other internal partners as needed to resolve customer troubles
Research Lab Assistant CRG Lab, South Africa 12/2004 – 04/2006
Installation, configuration, and maintenance of OPNET server
Develop and maintain Method of Procedure (MoP) and test plan
Install, configure, and maintain switches, routers, and firewalls
Support the deployment and operation of a communications testbed and the integration with existing systems to further research capabilities
LEADERSHIP AND PROFESSIONAL ORGANIZATION
National society of leadership and Success - Active (2021)
American Management Association - Active (2021)
REFERENCES
1. Name : Lynn Berry
Company: Mavenir
Designation: Senior Technical Trainer - ATS
Phone Number: 303-***-****
2. Name: Susan Wambui
Company: Dish Wireless
Designation: RAN Engineer I
Phone Number: 346-***-****
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