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Customer Support Service Delivery

Location:
Littleton, CO
Posted:
October 06, 2022

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Resume:

TOPE KAREEM

*G RAN ENGINEER

P

713-***-****

E

adsvo4@r.postjobfree.com

A

**** ******* ******* **, ******* 77433, Tx

W

Under construction

OBJECTIVE

EDUCATION

Highly skilled telecommunication engineer with over ten years of experience. Thoroughly proficient in designing, installing, integrating, testing, commissioning, and maintaining telecommunications systems for broadband networks.

Lone Star College, Cypress, TX

Associate Degree: Computer Network Specialization - CISCO -2022

University of Cape Town, CA, South Africa

Master of Science: Electrical and Electronic Engineering -2008

University of Ilorin, IL, KW, Nigeria

Bachelor of Science: Electrical and Electronic Engineering - 2001

KEY SKILLS

Virtualization, Orchestration, and Automation in an extensive Network

O-RAN split functions.

VMware & Telco Cloud Automation

AWS Cloud, Cisco BPA, Service Management, Grafana, NexSysOne, Infoblox, Mavenir CMS, Psono, Solarwinds, and vSphere

Python, Kubernetes, and Git &GitHub

Fujitsu Radio Unit

IP Routing and Switching

Optical Fiber characterization and Network Design

IP routing

Microsoft (MS) Project

CERTIFICATION

Cisco Certified Network Associate (CCNA)

Certified Fiber Optics Technician (CFOT)

Ericsson Certified Services Engineer (ECSE)

Certified Wireless Network Administration (CWNA)

TRAINING

Introduction to Kubernetes (07/2022)

Introduction to Machine Learning (05/2021)

Fiber U – Basic Fiber Optics (06/2020)

Core Network Design with COUNT Basic (2019)

Ericsson Certified Technology-IP (2012)

PUBLICATIONS

T. R. Karem and H. A. Chan, "A low-cost design of next-generation SONET/SDH networks with multiple constraints," AFRICON 2007, 2007, pp. 1-8, doi: 10.1109/AFRCON.2007.4401500

Kareem, Tope & Chan, H Anthony & Ntlatlapa, Ntsibane. (2008). Design Improvement of Dynamic Channel Selection Scheme for Multi-radio Wireless Mesh Networks. 351-357. 10.1109/BROADCOM.2008.28.

Ncemane, Sandisiwe & Chan, H Anthony & Kareem, Tope. (2006). Mapping Wireless Access Network Traffic to Multiservice Provisioning Platform. JACIII.

10. 201-206. 10.20965/jaciii.2006.p0201.

Kareem, Tope & Matthee, Karel & Chan, H Anthony & Ntlatlapa, Ntsibane. Adaptive Priority Based Distributed Dynamic Channel Assignment for Multi-radio Wireless Mesh Networks. 321-332. 10.1007/978-3-540-85209-4_25.

EXPERIENCE

5G RAN Engineer Dish Wireless, Denver, CO 12/2021 – present

Provide operational support for virtualized O-RAN systems deployed market-wide.

Perform root-cause analysis for failures and develop corrective actions.

Contributed to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors and increase service uptime leading to an overall excellent customer experience.

Provides support to facing Market Teams to troubleshoot/resolve complex issues with deployed RF and O-RAN systems.

Engages and escalates issues with vendors when critical/time-sensitive support and resolution are required.

Analyze system issues and determine corrective actions and implementations to restore services.

Ensures solutions meet critical criteria for CI/CD, system orchestration, and automation.

Obtained and used a thorough understanding and mid-level experience in 5G ORAN split functions (7-2x, RU, DU, CUCP, CUUP) to resolve RAN issues.

LTE Integration Engineer Spirent Comm. Plano TX 11/2019 – 11/2021

Installation, integration, and commissioning of BBU6630 and BBU5216 switches

SRS Call testing

PSAP and VoLTE call testing

Loading of site install script on BBU5216

Use of TEMS Phone and X-CAL

Ability to use NEMO and QXDM

Customer test cases experience using Spirent F4L

Fiber Test Field Engineer TAK Comm, Texas 4/2018 – 11/2019

Installation, configuration, maintenance, & testing of network equipment, including switches, routers, firewalls, Ethernet microwave radios, and DC power plants

Perform card adds or replacements, software upgrades, and associated testing

Worked with OTDR, Fusion Splicers, and basic Light-Source meters

Respond to trouble tickets initiated from both end-users and vendors in a timely fashion and meet stringent SLA requirements

Field Engineer Ericsson, South Africa 10/2016 – 10/2018

Installation, Commissioning, and Integration of Ericsson RBS equipment into customer networks

Installation/upgrades of cell site routers (7705 & IXR)

Using a laptop and specialized software, load software, and scripts to perform configuration as directed by the Remote Integration Center

Responsible for single site verification to ensure there is no VSWR/ PIM/ RET/ swap issue using the EXFO tool

Integration Engineer Ericsson, South Africa 04/2008 - 10/2016

Network Deployment, Migration, Commissioning, Integration & core network Customer Support.

Develop test plans and Method of Procedure (MoP) and simulate test bed and Pilot testing for new SW updates, Hardware, and features.

Perform daily routine check-ups and maintain the service delivery per the agreed SLA. Generate technical reports for reference to be used by the group for proper documentation and ease of troubleshooting and isolation.

Assist with disaster recovery planning, set-up, and testing analysis

Perform configuration and database provisioning of Ericsson LTE eNodeB and RNC

Provides Tier-2 customer support for 3G/4G-LTE - advanced core and 3G, 4G RAN access network.

NOC Engineer MTN, South Africa 6/2006 – 04/2008

Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolutions for managed services

Verifies network outages and escalates to appropriate fix agents to ensure timely resolution with a primary emphasis on quality

Accurately document problems using the trouble ticketing system, including detection information, diagnostic results, and repair information.

Interface with incumbent local exchange carriers, field service technicians, and other internal partners as needed to resolve customer troubles

Research Lab Assistant CRG Lab, South Africa 12/2004 – 04/2006

Installation, configuration, and maintenance of OPNET server

Develop and maintain Method of Procedure (MoP) and test plan

Install, configure, and maintain switches, routers, and firewalls

Support the deployment and operation of a communications testbed and the integration with existing systems to further research capabilities

LEADERSHIP AND PROFESSIONAL ORGANIZATION

National society of leadership and Success - Active (2021)

American Management Association - Active (2021)

REFERENCES

1. Name : Lynn Berry

Company: Mavenir

Designation: Senior Technical Trainer - ATS

Phone Number: 303-***-****

2. Name: Susan Wambui

Company: Dish Wireless

Designation: RAN Engineer I

Phone Number: 346-***-****



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