Customer Service Virtual
Resume:
Contact
Mount Road, Mazgaon,
Mumbai, India *****0
darpanmishra.mishra3@g
mail.com
Skills
Customer service
Excellent
Customer experience
management
Excellent
Service delivery as per SOP
Excellent
Languages
English
Excellent
Hindi
Excellent
DM
DARPAN
MISHRA
Customer Service Personnel
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Virtual Customer Service Associate
Connect and heal primary health care private
limited, Mumbai
Answered live online chats to give quick
answers and solve problems faster.
Developed and maintained knowledge of
evolving products and services to accurately
answer questions and make
recommendations based on customer needs.
Managing Tele-medicine appointments for
employees and their dependents.
Coordinating with Doctors, Specialists,
e-pharmacy, diagnostic centres, clinics and
Ambulance
providers
Ensuring internal TATs are maintained as per
the department standards.
Coordinating with external vendors
Any other additional responsibilities given time
and again.
Increased efficiency and performance by
monitoring team member productivity and
providing feedback.
Collaborated with staff members to enhance
customer service experience and exceed
2020-06 -
Current
team goals through effective client
satisfaction rates.
Operations Manager
Winterfell the stay By the Raiens, Manali (
Himachal Pradesh )
Implemented process improvement to shape
organizational culture, optimize procedures for
higher efficiency and help company evolve
and grow.
Worked in matrix management environment
with oversight of division level managers,
operations, sales, finance, human resources,
safety and compliance.
Prepared annual budgets with controls to
prevent overages.
Directed initiatives to improve work
environment, company culture or overall
business strategy.
2017-08 -
2020-03
Senior Bar Steward
Princess Cruises, LA
Kept detailed inventories and notified
management of ordering needs for liquor,
beer, wine and bar supplies.
Explained daily specials and beverage
promotions to exceed daily sales goals.
Followed strict recipes and drink
measurements to minimize product used.
Conducted regular inventory count to keep
bar and drink supplies stocked, avoiding
expensive rush orders.
2014-07 -
2017-08
Supervisor Trainee
Vivanta By Taj president, Mumbai
Created sales reports for management staff,
using data from reports to create sales
forecasts.
Assisted in establishing sales objectives by
forecasting and developing annual sales
quotas for regions and territories, and
projecting expected sales volumes and profits
for existing and new products.
Identified and communicated local insight
2012-06 -
2014-07
and competitive activity to influence sales
plans and tactics.
Built highly productive teams through team
building, clear communication and ongoing
coaching.
Assisted in leading each shift by delegating
duties and assigning specific tasks to six
employees.
Education
Degree in Hotel Management : Hotel
Management
Itm Institute of Hotel Management - Kharghar
2009-06 -
2012-06
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