World class customer service representative
Resume:
Sha’Twan A. Cox
Louisville, Ky. 40215
*********@*****.***
Profile:
Strong background in computers, phone etiquette, cash handling, customer service, and collections.
Computer skills:
Microsoft( windows, word, excel, outlook), Accurint, CCPathways, Access, IMS, EMS and ICM
Experience:
Humana, Inc. 2012-13
Customer Service Representative
Inbound calls, initiated prior authorizations, status checks, tier exceptions, etc. Medical terminology was a must in this capacity. Familiar with CMS procedures and regulations.
Waffle House 2012
Salesperson/ Grill operator
Customer service, cash handling, cleaning, and cooking according to specifics orders.
HP Sears 2011
Accounts Recovery Specialist
Data entry, heavy inbound/outbound phones for collections. Accurately enter clients’ demographics, as well as posted payments and make changes when necessary.
Verify clients information.
Responsible for problem solving and analytical thinking.
US Census Bureau 2008-09
Enumerator
Accurately entered information regarding addresses in computer. Data entry and research on apts, condos, streets, roads, etc.
Cashcall 2007-08
Collection Specialist
Data entry, accurately entered clients’ demographics, as well as posted payments and made changes when necessary.
Verified clients information.
Assisted with options on how to balance and maintain a budget.
911 Collision Centers 2006-07
CSR/ Admin Asst.
Handled basic accounting functions: A/P, A/R, and billing.
Performed 2-way proof of debits and credits.
Inspected arrival and departures of vehicles.
Maintained a safe and OSHA regulated facility.
Reconciled daily department transactions as well as making daily deposits.
Extensive computer and telephone usage.
Worked with insurance adjusters to make sure that all damages were reported.
Supervised fellow co-workers.
Walmart 2004-06
Cellular Specialist
Cash handling, Inventory and sales. Advised potential customers of rate and plans that would best fit their needs. Also, helped with handsets and features.
Education
Vista East High 1990-92
Required courses
Sacramento Job Corps 1996-97
Completed courses in Security.
Contact this candidate