PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TAJZHANE

DOPSON

T

D

McDonough, Georgia 30253, 347-***-****, adsvl5@r.postjobfree.com Energetic manager offering proven history of success in overseeing operations with performance-driven approach. Leads business through proactive operational and team oversight. Sustains revenue growth with continuous attention to customer and market demands.Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

• Business administration • Employee training • Loss prevention

• Risk management • Budget coordination • Sales team collaboration Sales Development Representative November 2020 - Current EvercommerceMD Atlanta, GA

Drive lead Qualification Team to generate more qualified leads, grow the sales pipeline, and ultimately help grow customer base from reaching out to our outbound leads daily via phone. (65+ calls daily)

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Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

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Ensure team productivity and efficiency by monitoring dashboards, reports, & productivity tools usage like SalesForce, and High Velocity Sales.

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Measure effectiveness of the SDR team and individuals by defining and reporting on operational metrics

(calls, emails, and qualifications), maintaining systems, and testing and tracking campaign cadences.

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General Manager December 2019 - November 2021

LA Fitness Mcdonough, GA

• Achieved revenue and profit targets through solid promotional and budget control strategies. Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

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Sold over 70k in memberships and personal training packages. Protected assets, set effective access policies, and monitored security risks.

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EDUCATION

Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

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• Contacted applicants to inform them of employment opportunities Customer Solutions Expert June 2018 - December 2020 Lyft Atlanta, GA

Focused on customer satisfaction throughout interactions, offering timely, accurate information and answering wide ranging questions.

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Created successful customer service strategies based on correct interpretations of current situations and causes.

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• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. Solved problems proactively, implementing standard solutions, as well as developing customized approaches.

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• Nurtured customer relationships with regular contact and service based on trust. Insurance Claims Specialist September 2016 - June 2019 American Income Life Duluth, GA

Verified validity and accuracy of claims forms, inspection reports and other records submitted as part of claims.

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Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process.

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• Communicated with policyholders to acquire missing information for claims processing.

• Supported agents with claims issues, documentation needs and general questions. Modified and updated current policies and claims to reflect changes in beneficiary, coverage limits, or policy type.

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Bachelor of Arts May 2018

Howard University

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