Service Representative Customer Support
Resume:
ELIZABETH ABISOLA FADAHUNSI
No.** Major salawu street beside St, Thomas Catholic Parish, Agbowo, Ibadan, Oyo State.
+234**********- *************************@*****.***
PROFESSIONAL SUMMARY
A self-motivated and diligent worker with experience working in banking and finance, fashion, telecommunications and media. Areas of expertise include but are not limited to customer relationship management, social media management and office administration.
PERSONAL DATA
Date of birth: 6th April, 1995
Gender: Female
Marital Status: Single
State of Origin: Osun state
SKILLS
Quick learner
Social media proficient
Critical thinker
Team Player
Competent at executing given task (with little or no supervision) and within a timeline.
Excellent use of English and writing skills
Outstanding communication skills
Client/customer relationship management
Microsoft office proficient
Office administration
Analytical skill
WORK HISTORY
Customer Support Officer, 11/2021- present
Cintrust Microfinance Bank (Kolomoni) Ibadan, Oyo state.
Duties:
Account opening.
Customers account maintenance.
Responding to mails/calls.
Outbound calls.
Ensure proper documentation of customers files and information.
Attending to customer’s complaints on necessary mediums.
Loan booking and monitoring.
Attending to walk in customers enquires and complains
Monitor and provide information about investments.
Customer Support Officer, 12/2020 – 4/2022
AEC Clothings, Ontario, Canada (remote)
Duties:
Relay information to customers upon request.
Take new orders.
Attend to customer complaints/issues.
Group and categorize complaints/orders/issues to be addressed in order of priority.
Reply comments on the Facebook page.
Check and monitor orders using tracking links and Shopify.
Create merchandise designs on printify.com.
Liaise with Proprietor for customers in cases where necessary.
Social Media and Quality Control Officer, 06/2018 – 04/2019
Divine Endowments, Lagos, Lagos State.
Duties:
Worked during my mandatory year of service under the National Youth Service Corps.
Managed the company’s Facebook page and website.
Kept track of and followed up on customers’ requests.
Facilitated prompt resolution of customer complaints.
Ensured that the stock produced and dispatched for delivery was up to standard.
Newsroom Intern 07/2015 – 09/2015
Ray Power FM, Osogbo, Osun State.
Duties:
Gathered Vox pox for reports.
Prepared reports for Broadcast.
Gathered and edited news from various sites as requested.
Monitored and cued programs.
Researched and edited material for Broadcast.
Cued and lined up music for programs and airplay.
Inform customers/ visitors about airplay prices etc.
Human Resource Intern 06/2014 – 08/2014
Airtel Communications, Ibadan Oyo State
Duties:
Updated the company’s internal database with staff details both new and old.
Collated and updated fleet acquisition forms as requested.
Reviewed resumes and application Letters.
Scheduled and confirmed interviews with applicants.
Organized company’s events and meetings.
Assisted in the interview process and procedure.
Stood in for the HR manager in cases where necessary.
EDUCATION
Bachelor of Sciences – Mass Communications, 2016
Second Class Honours (Lower Division)
Bowen University, Iwo, Osun State.
REFEREES
Koleosho Busola,
Supervisor, AEC clothing,
Abiodun Osunkoya
Manager, Divine Endowments Nigeria
Imuere Oghenevwarho
Line Manager, Cintrust Microfinance Bank
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