Loan Processor Customer Service

Pamela E. Jones

***** * ****** ****

Maricopa, AZ 85138

Cell: 480-***-****

********@***.***

Energetic employee with excellent analytical, communication and interpersonal skills that works well under pressure and deadlines. Highly organized team-player seeking a challenging position with the opportunity for stability and growth.

Sr. Loan Processor

Cardinal Financial, Charlotte NC.

3/20 – 4/22

•Processed Conventional, FHA, VA, Bond, USDA, builder, resale and refinance loans from initial set-up through funding

•Heavy interaction and a high-level of customer service and communication with vendors, internal customers, and external customers

•Collected and validated borrower mortgage ban documents and corresponding underwriting requirements, verification, analysis, and corresponding date entry into the system of record for loan files

•Processed documents in a quick and accurate manner to ensure audit procedures are followed

•Worked as a team with sales, underwriting, closing, funding, and management to ensure assigned loans are being processed on time within compliance of corporate policies, agency, and all state and federal laws

•Addressed, resolved, and responded to challenging scenarios or ban conditions with the ability to find creative and acceptable solutions for restructuring bans in addition to explaining underwriting conditions to borrowers and loan originators alike

Sr. Loan Processor

Source point Mortgage, Houston, TX.

6/19-3/20

•Processed FHA and VA streamline refinance loans

•Worked with the borrower, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the borrower

•Ordered and tracked all required documentation to assure processing timelines are being met

•Provided excellent customer service to internal and external clients

•Submitted conditions to Underwriting

•Used Encompass Mortgage Software

Sr. Loan Processor

Benchmark Mortgage, Houston, TX.

3/16-5/19

•Processed Conventional, FHA, VA, Bond, USDA, builder, resale and refinance loans from initial set-up through funding

•Maintained a pipeline with emphasis on customer service, quality, accuracy and efficiency

•Ensured loan files met current investor guidelines

•Obtained and cleared all underwriting conditions

•Used Encompass Mortgage Software

Sr. Loan Processor

First Community Credit Union, Houston, TX. 8/14-3/16

•Processed Conventional loans

•Accurately and effectively reviewed documentation (i.e. tax returns, bank statements, paystubs, purchase contracts, title commitments (clear title issues), appraisals etc.) to prepare package for underwriting submission

•Cleared all conditions and prepared file for closing

•Provided quality customer service to borrower's via email, telephone and in person, also loan officers, title companies an realtors

•Met all closing dates and quality standards while maintaining a pipeline of loans

Sr. Loan Processor

Member Home Loan, Houston, TX.

6/13-8/14

•Processed Conventional, FHA and VA Loans

•Accurately and effectively reviewed documentation (i.e. tax returns, bank statements, paystubs, purchase contracts, title commitments (clear title issues), appraisals etc.) to prepare package for underwriting submission

•Cleared all conditions and prepare file for closing

•Provided quality customer service to borrowers via email, telephone and in person also loan officers, title companies and realtor

Sr. Loan Processor

JP Morgan Chase Bank, Houston, TX.

5/11-6/13

•Processed Conventional, FHA and VA Loans

•Accurately and effectively reviewed documentation (i.e. tax returns, bank statements,

•paystubs, purchase contracts, title commitments (clear title issues), appraisals etc.) to prepare package for underwriting submission

•Cleared all conditions and prepare file for closing

•Provided quality customer service to borrower's via email, telephone and in person also loan officers, title companies an realtors

Sr. Loan Processor

Bank of America, Houston, TX.

5/08-05/11

•Processed Conventional, FHA and VA Loans

•Accurately and effectively reviewed documentation (i.e. tax returns, bank statements, paystubs, purchase contracts, title commitments (clear title issues), appraisals etc.) to prepare package for underwriting submission

•Cleared all conditions and prepared file for closing

•Provided quality customer service to borrower's via email, telephone and in person also loan officers, title companies an realtors

Sr. Loan Processor

Countrywide Home Loans, Chandler, AZ.

6/94-5/08

•Processed Conventional, FHA and VA Loans

•Accurately and effectively reviewed documentation (i.e. tax returns, bank statements, paystubs, purchase contracts, title commitments (clear title issues), appraisals etc.) to prepare package for underwriting submission

•Cleared all conditions and prepared file for closing

•Provided quality customer service to borrower's via email, telephone and in person also loan officers, title companies an realtors

Education:

High School Diploma/College Courses

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