Service Representative Customer

Sharon J. Tipps

P.O. Box **** Spring, TX *****

281-***-**** home * 713-***-**** cell

***********@*******.***

EDUCATION

B.S., Sociology, Sam Houston State University, Huntsville, TX CERTIFICATIONS

Notary Signing Agent April 2007

PROFESSIONAL AFFILIATIONS

Delta Sigma Theta Sorority, Inc. (May 1973 – Present) Ms. Tipps is one of the founding members of the Sam Houston State University Kappa Mu chapter of Delta Sigma Theta. She is currently an active member of the Bay Area Alumnae Chapter which involves establishing programs for planning and development to improve education, health care, and international development. PROFESSIONAL EXPERIENCE

United Airlines, Customer Service Representative, Houston, TX (February 2022-August 2022) As a United Airlines Customer Service Representative, Ms. Tipps was responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, Service Center, and others. S&D Consultants LLC, Professional Notary Signing Agent, Houston, TX (April 2007 – Present) Ms. Tipps currently serves as a certified professional signing agent. She serves as a contractor for a host of major title companies around the country handling fifteen to twenty mortgage closings per week, covering all of the greater Houston area. Her focal areas are in refinance mortgages, reverse mortgages, cash outs, tax documents, equity lines of credit and loan modifications.

Dominion Enterprises/ The Employment Guide, Senior Account Executive, Houston, TX (1997 - 2012) Ms. Tipps joined the account sales team of Dominion Enterprises in its first year of operation in 1997. For over twelve years she led the sales team in establishing new business customers and maintaining relationships with over 800 accounts by proactively anticipating and meeting the needs of customers. Ms. Tipps is highly qualified as a self motivated aggressive achiever who used a customer focused approach of emphasizing close customer relations to stay in tune with their expectations about value and service. Her ability to persuade others with charismatic communication skills led her to the achievement of many awards and the recognition by all of the employees in her office as the ‘go to’ person to develop teamwork and make sound decisions with logic and confidence.

As the senior account executive, Ms. Tipps’ experience in sales, advertising campaigns, strategies and solutions brought in hundreds of employers and employees together throughout the Houston area. Achievements and Recognition at Dominion Enterprises/ The Employment Guide:

■ Member of the Presidents’ Club for 9 consecutive years

■ Ranked top performer in Houston, Texas for 12 consecutive years

■ Ranked 7th in the nation as the top revenue performer (2000)

■ Highest revenue in Houston sales division in 2001, 2002, 2003, 2004, 2005, 2006, 2008 Ms. Tipps has proficient skills in all Microsoft office applications as well as the capability to quickly learn other database systems.

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