Customer Service Assistance
Resume:
Doug Kuminecz
************@***.***
Objective
To apply my customer service skills and grow and become a greater asset to the company.
Relevant Skills
- Proficient in Windows, Excel, Microsoft Office
- Customer Service oriented
Employment History
FrontDoor or American Home shield Phoenix, Az remote
Customer service/Authorizer, 9/21-9/22
As an Authorizer, I would review contracts and determines coverage. I would negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Chase Home Finance, Phoenix & Tempe, AZ
Collections Rep / Loss Mitigation Solicitor II, 9/2007 – 3/2014
Customer Assistance specialist,3/14-8/15
Liquidation Customer Assistance Specialist 8/15-9/18
My career at began on collections where I took dialer calls in attempt to collection on delinquent mortgage account, I then moved up to back end ownership collection in which I worked and collected on accounts ranging from 30,60,and 90 days past due. My career evolved as my entire transitioned from Collection representative to Loss Mitigation Solicitor in which assist borrowers initial completion of mortgage assistance documents getting assigned to relationship managers. My most recent assignment I have become a customer assistance specialist for mortgage assistance(modification, repayment plan, forbearance, etc) and now I’m currently performing the role of Liquidation Customer assistance specialist in which I assist borrower in collection of documents to complete reviews for Liquidation work out options.
Lightning Games, Glendale, AZ
Game Technician, 2/2007 - 4/2007
My job function included repair, troubleshooting and setup of touch screen bingo games. Assisting with program and calibration before units were sent out as well as maintaining machines in bingo hall residing within premises.
AIG Auto Insurance, Glendale, AZ
Customer Service Rep, 8/2005 - 2/2007
My job functions included answering calls from policy holder in regard coverage, taking premium payments, coverage changes and prevention of policy cancellation.
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