Assistant Manager Customer Service and Senior Associate

CURRICULUM VITAE

Akash Shandilya

Contact No: +91-756*******

E-mail ID:********@*****.***

Address: Plot No 28 Siddhartha Colony

Sodala, Jaipur, Rajasthan 302006

Career Objective: To Pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilize my skills towards the growth of the organization. Work Experience:

● A total of 5+ years of experience.

● An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

● Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Experience:-

1. Genpact - Associate for Mortgage and lending Process(NAB) from 07 March 2014 to 13 Aug 2015

2. Sharechat- Worked as Assistant Manager for Content management and media relationship from 28 Sep 2015 to 30 Aug 2017.

3. Metlife Senior Associate from 14 May 2018 to 13 July 2021 Achievements and Rewards/Recognition:

● Achieved huge growth in Sharechat Users by working closely with the team and running and implementing periodic campaigns just in Span of 4 months..

● Achieve Stateside Nov and Dec 2018 months Voice of Customer.

● Have successfully trained others and new joiners.

● Received client Appreciation from the new project complete 100% accuracy.

● Gained substantial Knowledge of the overall process as also handling queries of team Members.

Extra Initiatives – Volunteered in Family Connect recently. Corporate Trainings Attended:

● Understanding Excel

● Workplace Professionalism.

● Presenting Effectively

● Basic Feature of Accounting.

● CET (Communication Effective Team).

● SOP (Standard Operating Procedure).

Education Qualification

● Graduation: Bachelor of Commerce in 2013.

Personal Details

Name : Akash Shandilya

Father’s Name : Mr. Ashok Shandilya

Mother’s Name : Mrs. Kamlesh Sharma

Date of Birth : 07/08/1991

Marital Status : Unmarried

Nationality : Indian

Sex : Male

Language Known : English & Hindi

Declaration

I hereby declare that all the above information given above is correct to the best of my knowledge and belief.

Date :

Place :

(Akash Shandilya)

● Higher Secondary Education: 2008

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