Data Entry Customer Service

Nautica M. Holmes

Customer Service Representative

**************@*****.***

Indianapolis, IN Mobile 740-***-****

Summary: Resourceful and collaborative, with a strong understanding of how to maintain customer relationships, keep meticulous records and promote excellence in all interactions. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SUMMARY OF SKILLS:

● Customer service

● Client relation strength

● Problem solving skills

● Microsoft office

● Inbound and outbound call receiving

● Multi-database handling

● Brand Awareness

Experience:

ResultsCX, Ft. Lauderdale FL 03/2019-12/2021

Remote Customer Service Representative

Major Duties:

● Followed company policies and scripts to ensure that call time and quality standards were met on a consistent basis.

● Used CRM software for case management.

● Was in charge of answering customer questions about merchandise and pricing.

● Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating a warm, welcoming environment.

● Analyzed complaints, issues, and grievances and forwarded them to the designated departments for a proper resolution.

Express Employment Professionals, Indianapolis IN 07/2018-03/2019 Call Center Representative

Major Duties:

● Handled high volume of inbound calls per shift to offer callers service information and generate results.

● Asked probing questions to determine customer needs and expectations and recommended specific products and solutions.

● Maintained organized and secure customer files to facilitate customer support and follow-up.

● Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

● Met customer call guidelines for service levels, handle time and productivity. Kelly Services, Indianapolis IN 011/2017-07/2018

Customer Service Representative

Major Duties:

● Keep accurate and current customer data with digital information updates.

● Collaborated with the team and management to resolve difficult customer issues.

● Used resourcefulness, skill, and advanced use of internal knowledge bases for inquiries and services.

● Provided accurate responses to questions and inquiries by maintaining advanced product knowledge.

● By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity. Taco Bell, Indianapolis IN 08/2016-10/2017

Team Member

Major Duties:

● Worked hard to learn required tasks quickly to maximize performance.

● Built and maintained working relationships with peers and upper management.

● Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

● Followed production orders and company standards to exceed quality scores on a consistent basis.

● Accepted cash and credit card payments, issued receipts and provided change. Education:

Steubenville High School, Steubenville OH

Highschool Diploma, obtained in 2017

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