Assistant Manager Customer Service

Assistant Manager

Bath and BodyWorks,

Crestwood, IL

Assisted store manager in evaluating employee performance and cultivating improvement initiatives.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Trained team of 20-50 to deliver outstanding customer service, boosting customer satisfaction ratings 85%.

Operational

Manager

Bath and BodyWorks, Crestwood, IL

Identified operational & performance issues and worked with managers to resolve concerns.

Completed various reports and analyzed each report to decide where improvements could be made.

Built upon established practice standards to improve operational performance and reduce labor costs.

MacCormac College

Associate of Arts: Business

Management

Dannella Russell

Career History

Summary

Education

Skills &

Competencies

Retail Manager

Focused Assistant Manager possesses more than 20 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

06/1988

Sales monitoring, product and service knowledge, talent development, focused on customer satisfaction, team management, excellent communication skills, complex problem solving, excellent time management skills.

Email: **************@*********.*** Mobile : 708-***-**** Markham, IL 60428

08/2018-01/2020

08/2014-08/2018

Customer Service

Manager

Bath and BodyWorks, Crestwood, IL

Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming

objections.

Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics, and goal achievement.

Communicated sales targets and worked with front-line supervisors to enhance revenue numberes and promotional techniques.

08/2014-08/2018

Contact this candidate