Customer Service Representative

ANN HUSBANDS

***** ******* **** **., *******, Texas 77429 • 713-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Sales Force, AMS, Prospector and Word. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.

SKILLS

• Great understanding of insurance types (Life, Accident, Health and Property and Casualty)

• Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

• Strategic relationship/partnership–building skills–listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Great at retention and multi-lining.

• Licensed for Life, Accident, Health and HMO; Property and Casualty

• Bank Certified

• Grandfathered for Continuing Education

• Proficient with Microsoft Office (Word and Excel)

• Knowledge of internet resources & social media

EMPLOYMENT

Insurance Specialist, 09/2021 – present

SAS Multi Service – Houston, Texas

Increase Sales and Retention of Property and Casualty; process all sales applications, handle all customer service for agency; life insurance; quote auto and homeowners with numerous brokered companies. Licensed Agent Producer, 10/2020 – 01/2021

Kim Hastings Insurance Agency – Cypress, Texas

Increase Sales and Retention of Property and Casualty; process all sales applications, handle all customer service for agency; life insurance; quote auto and homeowners with numerous brokered companies. Licensed Agent Producer, 03/2019 – 02/2020

Javier Chavez Farmers Insurance – Cypress, Texas

Increase Sales and Retention of Property and Casualty; process all sales applications, handle all customer service for agency; life insurance; quote auto and homeowners with numerous brokered companies. Licensed Agent Producer, 04/2018 – 03/2019

Randall L. Knight Insurance – Cypress, Texas

Increase Sales and Retention of Property and Casualty; process all sales applications, handle all customer service for agency; life insurance; quote auto and homeowners with numerous brokered companies. Internal Sales Specialist, 08/2017 – 03/2018

Principal Financial Group – Houston, Texas

Increase sales and retention of group products by directly supporting Sales Representatives and Brokers; complete pricing and competitive positioning of proposals and alternate presentation of products; prepare summary of Sold Case Paperwork.

Customer Service Representative, 05/1995 – 08/2017 Tom Stewart - State Farm Insurance Agent – Houston, Texas Achieved sales goals and service performance requirements through new customer sales; provided an elevated customer service; asked open-ended questions to assess customer needs; met with potential customers to explain all insurance options; assisted with claims; set Appointments for Sales; ensured superior customer experience by addressing customer concerns, demonstrating empathy; and resolving problems on the spot. REFERENCES

Available upon request

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